Position Summary
Division coordinator for customer quality concerns related to traded products.
Support the end-to-end complaint lifecycle: intake, containment, investigation (e.g., 8D), corrective action (CAPA), customer response, and closure.
Coordinate Manufacturing locations, Division and Sales Co. Representative to provide proper answers to customer quality concerns.
Responsibilities
Customer Interface & Complaint Intake
Receive, log, prioritize, and manage customer complaints/quality notifications per defined procedures and response targets.
Communicate clearly with Sales Companies on status, required information, and resolution plan; provide written responses as required.
Initiate and coordinate containment (e.g., quarantine, stock checks, shipment holds) based on risk and scope.
Returns / RMA Support
Support RMA/returns activities: documentation, segregation/identification, evaluation support, and disposition coordination.
Ensure returned material is controlled per procedure and outcomes are communicated to relevant stakeholders.
Investigation & Corrective Action (8D)




Support investigations using 8D, 5-Why, Fishbone/Ishikawa, and evidence-based problem solving.
Support containment actions; coordinate input from internal stakeholders as needed.
Establish, track, and verify CAPA for effectiveness and timely closure; document objective evidence.
Review customer-facing reports aligned to customer requirements and Parker procedures.
Data Management, Metrics & Reporting
Maintain accurate complaint/CAPA records and supporting evidence in designated systems.
Track and report key KPIs (e.g., cycle time, recurrence, supplier-related defect trends) and support improvement actions.
Who we are looking for
Two to three years of experience in an industrial environment is preferred.
Master Degree in Technical subjects.
Experience in quality, customer complaints, or customer-facing technical support, ideally involving traded products and supplier coordination.
Experience man

📌 Quality Engineer (Italia)
🏢 Servizi di pubblica utilità
📍 Italia