Job Description
The Retail Excellence Specialist is responsible for the execution of the projects assigned in the Customer Experience area by the Retail Excellence Manager for the perimeter of the Marina Rinaldi direct stores. The core responsibilities also include analysing, designing, implementing and monitoring e-learning training tools for sales personnel. The main objectives of the RES, managing the assigned topics, are :
Operationally implement initiatives aimed at improving the offline Consumer Experience in collaboration with the retail network (Retail Supervisors and Store Managers)
Provide training at the points of sale, identifying training interventions based on established priorities and company requirements, planning and providing this training
Provide the REM with the necessary feedback collected from the network on the execution of projects aimed at improving the in-store consumer experience
Qualifications
1.01 Supports the REM in drawing up the Road Map of the retail initiatives with relative priorities, consistently with the strategies received,



taking care to carry out the processes effectively;
1.02 Participates in the planning of the initiatives of interest;
1.03 Acquires the operational project from REM and transforms them into an intervention plan on the retail network;
1.04 Implements the governance and develops the monitoring and reporting tools for the initiatives
1.05 Supports the REM in designing, managing and coordinating the planning of individual retail initiatives, according to the approved Road Map by Management;
1.06 Supports the REM in gathering the requirements for the implementation of new physical/digital tools;
1.07 Supports the REM and HR Corporate in the design and delivery of training contents for sellers and delegated specialist figures;
1.08 In collaboration with the REM, reports to the Phygital Channels Manager/external stakeholders the feedback received for the improvement of retail initiatives
1.09 Collaborates with E-L

📌 Retail Excellence Specialist Internship (Reggio Emilia)
🏢 MAX MARA FASHION GROUP
📍 Reggio Emilia