Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence
and with a vision of innovation. The Group, a world leader in the luxury sector,
operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s,
Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

You are the first Prada Ambassador in the store, fostering a culture of Empathy,
Warmth, Passion and Proactivity in line with Prada Client Experience. You will
support the Store Manager in bringing to the store to full potential, achieving
business results and qualitative objectives. You will also plan and cascades
training programs in line with global, local and store priorities, promotes a
culture of Shadowing: Observation, Feedback and Coaching at all Store levels and
support the Store Leadership in Team development and driving performance of
individual Client Advisors.

RESPONSIBILITIES

PARTNER WITH STORE MANAGER & STORE LEADERSHIP

* Identify training needs in line with business priorities




* Develop training action plans at a Store & Client Advisor level
* Leverage in-store training tools: training sessions, coaching sessions, Daily
Briefing moments, and best-practice sharing
* Collaborate with all other retail functions (e.g., Merchandising, CRM,
Events, etc.) to jointly organize and manage specific training activities
* Perform Team gap analysis and build individual coaching plans, and provide
ongoing feedback on individual team member progress, performance and training
level

TRAINING & CONTENT

* Support Store Leadership to ensure full training contents cascading on Brand,
Client Journey and Product knowledge
* Drive in-store training initiatives with active shop floor presence
* Monitor quality, impact and true retention of training content
* Ensure Store Team embraces a self-learning culture, with special attention to
Retail Training Digital Tools (Training APP)

CULTURE OF COACHING

* Lead a culture of in-store coaching priorit

📌 In Store Trainer, Milan (Milano)
🏢 Prada Group
📍 Milano