About Max Brown Missori
The hotel is our charming hotel in the heart of Milan. You'll find us near the famous Duomo and surrounded by iconic landmarks, making it the perfect base for exploring the city's rich history and culture. With 64 bright rooms, Max Brown's signature heavenly beds, and a cosy nook to grab a drink with friends, we offer everything you need to enjoy a little slice of the sweet life in Italy.
At Max Brown Missori, we seek more than just talent—we look for bold, creative, and ambitious minds that dare to innovate and surprise.
What You Will Do
Receptionist – FO Agent in SIRCLE COLLECTION - Max Brown Missori welcomes as the 'face' of our company and ensures guests receive a heartwarming greeting. You will coordinate all front desk activities, including calls, reservations and guests' services. The role requires providing flawless, upscale, professional and high class guest service experiences; analyzing customer feedback and providing strategic direction to continuously improve overall rating. You will respond to guests' needs and anticipate their unstated ones.
Main Responsibilities
Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets).
Make the check‐in and check‐out for our guests.
Ensure timely and accurate customer service.
Handle complaints and customer requests.
Problem‐solve guest emergencies.
Ensure company's policies and security requirements are met.
Provide upscale guest service experiences for clients throughout their stay.
Ensure clients are properly greeted upon their arrival, during their stay and after their departure.
Coordinate luggage collection and storage.
Promptly address guests' requests, such as in‐room dining.
Actively listen to and resolve complaints.
Ensure special guests, such as disabled people, elderly, children and VIPs, receive personalized services.
Coordinate and manage communication between guests and staff and follow up to ensure customer concerns are
📌 Receptionist - Front Office Agent (m/f/d) (Italia)
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📍 Italia
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