Job Description We're hiring a Technical Engineer at DP Solutions. Learn about the role's duties, responsibilities, benefits, and required skills. Apply today Essential Duties & Responsibilities Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages. Support relating to issues relating to technical issues involving Microsoft's core business applications, as well as virtual environment built on Citrix, Microsoft, and VMware. System documentation to include system reviews, audits and customer alignment. Maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review. Maintain specific knowledge of the customer and how IT relates to their business strategy and goals. Participate in creating and maintaining DPS corporate best practices. Administrative documentation to include accurate time and work detail recording. Document internal processes and procedures related to duties and responsibilities.
Escalate service or project issues that cannot be completed within agreed service levels. Design and implementation at the network level: WAN and LAN connectivity, routers, firewalls, and security. Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry. Improve customer service, perception, and satisfaction. Primary contact for T1/T2 service technicians/engineers – mentoring, escalation and direction (ability to provide "how to do tasks"). Works with all service delivery areas to develop standards for all customers. Train and coach others on Team as it pertains to best practice, DPS tools and methodology. Provide escalation on off business hours, or may be requested to assist with weekend coverage. Duties that may be required that are not clearly defined for overall success of DP Solutions, our clients and our work environment. Support the
📌 Technical engineer (Italia)
🏢 Dp Solutions
📍 Italia
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