The purpose of the IT Support Specialist role is to provide hands‑on, proactive, and personalised IT support to end users within a specific business location. By being physically present at the site and working closely with the IT Service Desk, the specialist can troubleshoot technical issues more efficiently. Additionally, by supporting the implementation of IT projects, assisting with new technology rollouts, and offering guidance to users, the specialist ensures that IT services align with the unique needs of the business environment.Main Duties and ResponsibilitiesIT Support & Ticket Management
- Manage IT requests through the Service Desk and ServiceNow, monitor incident queues to ensure resolution within SLA targets, provide end‑user support, handle escalations, and coordinate with relevant technical teams.

Onboarding & Offboarding
- Prepare, configure, and deploy laptops and peripherals for new joiners, while coordinating the collection and return of IT equipment for departing employees.

IT Asset Management
- Oversee the full lifecycle of IT assets, including laptops,



mobile devices, headsets, and peripherals, ensuring accurate inventory management, tracking, procurement, and compliance with established processes.

Client & Office Support
- Deliver on‑site technical support to both employees and clients within DLA Piper offices, responding to ad hoc operational and technology‑related requests.

Major Incident Support
- Assist in the management of critical incidents by providing on‑site support, facilitating communication between users and central IT teams, conducting floor‑walking activities, and gathering user feedback.

End‑User Device Support Provide technical assistance for laptops, mobile devices, and peripheral hardware, including troubleshooting, maintenance, and issue resolution.
Events & Offsite Support
- Deliver IT support for internal events, conferences, and off‑site activities, including executive and partner support where required and approved

📌 It Support Specialist (Italia)
🏢 Dla Piper
📍 Italia