Experteer Overview In this role, you support TRICARE-eligible beneficiaries by educating them, enrolling in benefits, and guiding them through healthcare resources. You will work closely with cross-functional teams to ensure accurate enrollment, timely communications, and compliant handling of PHI. The position offers meaningful impact within the TRICARE Overseas Program and a mission-driven environment. You will enable beneficiaries to access care and benefits efficiently while upholding privacy and standards.Retribuzione / Benefits
- Verify benefits and enrollment via DOES and MHS Genesis;
process enrollments, disenrollments, and transfers
- Update Primary Care Manager (PCM) information following MTF guidelines
- Provide education and customer service on TRICARE resources, enrollment, and claims, in person and by phone
- Provide basic claims status updates and support
- Lead informational briefings at events such as in/out processing and maternity
- Collect and record daily activities and OHI data in applicable systems
- Assess issues and elevate complex cases for proper resolution




- Ensure HIPAA compliance and confidentiality;
complete required training
- Collaborate with team, support remote work, and train new staff

Responsabilità
- Bachelor in related field OR;
Associate in related field plus 4 years of specialized experience OR;
Major certification in related field plus 4 years of specialized experience OR;
High school diploma plus 8 years of specialized experience
- US Citizenship
- SOFA/Command-Sponsored status
- Missione Visa and Soggiorno permit
- Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
- 3+ years of customer service experience
- Fluent in English;
strong written and oralcommunication
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Effective at delivering presentations;
good interpersonal communication
- Self-starter, able to work independently;
strong organizational and time management

📌 Tricare Beneficiary Services Representative (Italia)
🏢 Experteer Italy
📍 Italia