Role Objective The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.Operations Leader
- Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
- Investigate and root cause inventory accuracy issues, partnering with the General Manager to elevate process or system gaps
- Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra‑day sales floor replenishment, floor set updates, and supply management
- Champion strong visual standards for the sales floor
- Support a safe work environment and efficient operation through strong stockroom standards and processes

Business Leader
- Partner with Operations & Visual Manager to manage reporting, budgets, expenses,



inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
- Demonstrate strong business acumen by leveraging metrics to support business‑driving strategies
- Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests

People Leader
- Leads by example and inspires staff in daily operations and guest experience.
- Directly oversee the Operations Associates;
responsible for recruitment and development of talent
- Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Business Partner
- Collaborate with Visual Lead to ensure cross‑functional training, and Sales & Service Lead to ensure the business is well‑executed
- Execute company‑level operations‑focused directives, pro

📌 Operations Lead (Italia)
🏢 Dormont Manufacturing
📍 Italia