Verifying Official ID Card Operator - DEERS/RAPIDS

Strategic Resources, Inc. (SRI) is an international, ISO 9001/20000/27001 Certified, CMMI Level 3 Rated full-service provider with more than 38 years of experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking customer-oriented Verifying Official ID Card Operations in support of the United States Army military, retirees, their families, and Department of the Army civilians.

Overview: Responsible for accountability, control, verification and issuance of military identification cards and Common Access Cards (CAC) for active-duty military, Reserve and National Guard members, military retirees, family members and dependents, and other eligible recipients. Customer Service skills are a must. The incumbent must be able to pass requirements for Verification Official certification with attendant duties and responsibilities, management of self toward achievement of higher-level objectives, and working reliably with normal supervision.

Tasks and Responsibilities:





Controls and issues identification tags and Geneva Convention Cards to military members, deploying civilian employees and other eligible recipients.

Screens Soldiers, family members and dependents for purpose of visit.

Briefs Soldiers and family members on policies and procedures.

Maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS).

Performs all ID Card and CAC issuance related tasks including research and review of source documents, verification of eligibility, and discussion of entitlements as defined in AFI 36-3026(I) and the RAPIDS Training Guide.

Issues memorandums of authorization for use of Commissary and Post Exchange to eligible customers, as well as Government ID Cards (DA Form 1602) to eligible Government employees.

Performs routine maintenance on computers and printers, i.e., changes ribbons, adds toner and developer, cleans printers, etc.

Revis

📌 Verifying Official (Vicenza)
🏢 Strategic Resources, Inc. (Sri)
📍 Vicenza