Verifying Official ID Card Operator - DEERS/RAPIDS

Strategic Resources, Inc. (SRI) is an international, ISO 9001/20000/27001 Certified, CMMI Level 3 Rated full-service provider with more than 38 years of experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking customer-oriented Verifying Official ID Card Operations in support of the United States Army military, retirees, their families, and Department of the Army civilians.

Overview: Responsible for accountability, control, verification and issuance of military identification cards and Common Access Cards (CAC) for active-duty military, Reserve and National Guard members, military retirees, family members and dependents, and other eligible recipients. Customer Service skills are a must. The incumbent must be able to pass requirements for Verification Official certification with attendant duties and responsibilities, management of self toward achievement of higher-level objectives, and working reliably with normal supervision.

Tasks and Responsibilities:





* Controls and issues identification tags and Geneva Convention Cards to military members, deploying civilian employees and other eligible recipients.
* Screens Soldiers, family members and dependents for purpose of visit.
* Briefs Soldiers and family members on policies and procedures.
* Maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS).
* Performs all ID Card and CAC issuance related tasks including research and review of source documents, verification of eligibility, and discussion of entitlements as defined in AFI 36-3026(I) and the RAPIDS Training Guide.
* Issues memorandums of authorization for use of Commissary and Post Exchange to eligible customers, as well as Government ID Cards (DA Form 1602) to eligible Government employees.
* Performs routine maintenance on computers and printers, i.e., changes ribbons, adds toner and developer, cleans printers, etc

📌 Verifying Official (Vicenza)
🏢 Strategic Resources
📍 Vicenza