Application Engineering - Barlassina (MB), Italy
As a Customer Success Specialist , you will act as a trusted advisor in the post-sales phase, supporting customers in design, process, and software-related topics ensuring timely and high-quality assistance while helping them maximize the value of our technologies and contributing to their satisfaction, retention, and long-term success.
Act as a key point of contact for customers in the post-sales phase, ensuring timely and effective support
Support the resolution of technical issues related to applications, software, and manufacturing processes, coordinating with internal teams when needed
Provide consultative guidance on design workflows, processes, and software tools to drive effective adoption of Caracol’s solutions
Monitor customer activity and engagement, contributing to a proactive and structured post-sales follow-up




Degree in Mechanical Engineering, Industrial Engineering or a related field
~2–4 years of experience in roles such as Application Engineer, Design Engineer, Customer Success, or Technical Support within industrial or manufacturing environments
~ Solid experience in industrial contexts; Experience in 3D modelling, with knowledge of Rhinoceros as a plus
~ Good understanding of design processes, software tools, and manufacturing workflows
~ Fluency in English and Italian is mandatory

Availability to travel occasionally to customer sites

Flexible working hours and smartworking
We celebrate diversity and are committed to creating an inclusive environment for all employees.

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