Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn’t stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives.
By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need.
As our Junior Customer Care Representative , you’ll be the person who delivers outstanding, empathetic support to our users, ensuring a smooth and frictionless financial experience. Ticketing & Queue Management - Handle user requests primarily via email and ticketing systems (e.g., Zendesk) with low to medium complexity, maintaining precise ticket categorisation.
Multi-channel Support - Manage basic direct messages (DMs) and social media interactions, and handle inbound/outbound calls as required by operational needs.
Team Collaboration - Work closely within your team under the guidance of a Team Lead (TL), leveraging the Quality team for continuous support, alignment,



and proper escalation of complex issues.
Continuous Learning - Engage in a comprehensive ~17-day onboarding and training program, followed by day-to-day mentoring with an assigned buddy to constantly sharpen your skills.
Empathy & Communication - You have a strong sense of empathy, putting yourself in the user’s shoes to solve their problems efficiently.
Tech Savviness - Previous exposure to ticketing systems like Zendesk or managing digital customer communications is a strong plus.
CareAbout: how we support your impact
It’s a fun ride, but it can be challenging. To make sure our people truly thrive, we’re committed to making their lives easier, both in the office and out in the world. Health (Private insurance for you and your family, psychological support with Serenis, mental health workshops)
~ Financial resources (Stock Option Plan, Meal vouchers, Relocation support if you’re moving countries)
~⚙️ Growth and

📌 Mitarbeiter/in Remote Support (Italia)
🏢 Satispay
📍 Italia