SENIOR CUSTOMER SUCCESS MANAGER (ITALY)

Location: Remote, Italy

Employment Type: Full-Time

Gross annual base salary: EUR €65,000 - €84,500

Additional variable compensation and benefits may apply. Total compensation is
based on experience, skills, and location using objective, job-related criteria

Summary

At OneStream we are redefining the future of finance with the goal of becoming
the Operating System for Modern Finance. Our unified, cloud-based Corporate
Performance Management (CPM) platform empowers organizations to optimize
processes, make data-driven decisions, and achieve unparalleled operational
excellence.

This position is for a Senior Customer Success Manager (SCSM), a vital role in
helping our customers achieve their strategic goals and obtain maximum value
from their investment with OneStream. We seek a hybrid professional with strong
customer acumen and a solid SaaS and technical foundation to engage customers
and develop long-term partnerships.

As a Senior Customer Success Manager, you will focus on building effective




partnerships by driving product adoption and driving customers towards best
practice adoption, and future roadmaps’ development. Your role will involve
expanding relationships, simplifying processes, and acting as the bridge between
customers and the OneStream ecosystem, including Product Management,
Engineering, Professional Services, Education, and more.

* Primary Duties and Responsibilities

Manage overall relationships with assigned customers, ensuring adoption,
retention, and renewals.
* Develop multi-purpose relationships throughout customer organizations.
* Develop and execute Customer Success Plans to establish critical goals and
help customers achieve their business objectives and strategic goals.
* Measure and monitor customers’ progress against key performance indicators,
reporting internally and to customer stakeholders.
* Facilitate regular meetings (weekly/monthly/quarterly/bi-annually/annually)
with customers to rev

📌 Senior Customer Success Manager _ Italy (Milano)
🏢 OneStream Software
📍 Milano