Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
Job Purpose
You are the first Prada Ambassador in the store, fostering a culture of Empathy, Warmth, Passion and Proactivity in line with Prada Client Experience. You will support the Store Manager in bringing to the store to full potential, achieving business results and qualitative objectives. You will also plan and cascades training programs in line with global, local and store priorities, promotes a culture of Shadowing: Observation, Feedback and Coaching at all Store levels and support the Store Leadership in Team development and driving performance of individual Client Advisors.
Responsibilities
PARTNER WITH STORE MANAGER & STORE LEADERSHIP
Identify training needs in line with business priorities
Develop training action plans at a Store & Client Advisor level
Leverage in-store training tools: training sessions, coaching sessions, Daily Briefing moments, and best-practice sharing
Collaborate with all other retail functions (e.g., Merchandising, CRM, Events, etc.) to jointly organize and manage specific training activities
Perform Team gap analysis and build individual coaching plans, and provide ongoing feedback on individual team member progress, performance and training level
TRAINING & CONTENT
Support Store Leadership to ensure full training contents cascading on Brand, Client Journey and Product knowledge
Drive in-store training initiatives with active shop floor presence
Monitor quality, impact and true retention of training content
Ensure Store Team embraces a self-learning culture, with special attention to Retail Training Digital Tools (Training APP)
CULTURE OF COACHING
Lead a culture of in-store coaching prioritizing Client Advisor
📌 In Store Trainer, Rome (Roma)
🏢 Prada
📍 Roma