Responsibilities

You will be managing the relationship with client counterparts (often product owners and business owners)

You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues

Being the knowledge base of how Kraken works and how we deliver Kraken Platform

Triaging incoming requests and communicating client priorities internally.

Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.

Supporting the engineering team to deliver product features

Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.

Requirements

Strong client delivery and/or product ownership experience

Agile delivery experience

Experience of product management and customer journeys

Solid understanding of technology and associated trends

Excellent communications, collaboration and presentation skills

Strong influencing skills and ability to challenge traditional ways of thinking

Experience of working with significant complex delivery pipelines for clients

Patience and initiative





Time management and a get-stuff-done attitude

Fluent English + Italian (other european languages are also relevant for this role)

Previous experience in the electricity/utilities market in Italy or another European country is a strong "nice to have"

Core CompetenciesDemonstrates strong client delivery and product ownership experience, with a solid understanding of technology trends and agile delivery methodologies. Capable of effectively communicating client needs and collaborating with engineering teams to support product feature development.

Highest-signal resume keywords

Client Delivery Experience

Product Ownership Experience

Agile Delivery Experience

Excellent Communication Skills

Fluent English + Italian

Hard Skills

Product Management

Customer Journey Mapping

Technology Understanding

Complex Delivery Pipeline Management

Agile Methodologies

Soft Skills

Collaboration Skills

Presentation Skills

Influencing Skills

Patience

Time Management

Industry Keywords

Electricity Market

Utilities Market

European Market Experience

#J-18808-Ljbffr

📌 Senior Client Delivery Lead, Energy Experience Preferred - Jobtailor (Roma)
🏢 Jobtailor
📍 Roma