pstrong

Technical Support Engineer /strong /ppstrong

Location: Breganze, Italy /strong /ppbr / /ppstrong

About us: /strong /pp

Infosys is a leading international digital services and consulting company.

We support companies in 46 countries.

While we constantly implement innovations for our clients, our motto remains the same: strong

Everyone deserves a chance to grow! /strong /ppbr / /ppstrong

Responsibilities /strong /pullistrong

Application and OS Maintenance: /strong Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions /lilistrong

Diagnostic Troubleshooting: /strong Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices /lilistrong

Incident and Problem Management: /strong Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software /lilistrong

Performance Monitoring: /strong Monitor and address performance-related issues /lilistrong

User Training and Advice: /strong Provide advice, training, and corrections (permanent or temporary) to users /lilistrong





Documentation and Enhancements: /strong Update or create documentation, manipulate data, and define enhancements /lilistrong

Collaboration: /strong Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider /li /ulpbr / /ppstrong

Required skills /strong /pulli

Prior experience in a customer-focused end-user support role is valuable.

This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions /lilistrong

Customer-Focused Support: /strong Experience in a customer-focused end-user support function covering EUC and software/OS installations and support /lilistrong

Incident Resolution: /strong Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs) /lilistrong

Microsoft Product Knowledge: /strong Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products /li /ulpbr / /p

📌 Technical Support Specialist (Italia)
🏢 Infosys
📍 Italia