Downtown Refunder **Main duties and responsibilities**
- Verify and refund Tax Free Forms to international travellers
- Ensure a satisfactory experience for our customers
- Prevent refunding mistakes and fraud
- Prepare reports as needed
- Observe Global Blue and Merchant's policies, guidelines and procedures **Main KPIs**
- Number of refunded transactions
- Refunding mistake ratio **Reporting and collaboration**
- Reporting line: Downtown Manager
- Mainly cooperates with: - Peers at same and other Refund/Downtown Points
- Quality Assurance
- Processing
- Refund & Security Manager
- Merchants' staff
- Sales organization **Background and Education**
- University degree
- Helpful: a commercial background
- Helpful: experience in face to face customer contact
- Helpful: experience in managing tills
- Helpful: airport,



retail or front office experience
- Helpful: customer service experience **Specific skills and knowledge**
- Must be fluent in English.
- Other helpful languages in order of relevance: Chinese, Russian, Arabic
- Must be dedicated to service and customer satisfaction
- Must be experienced in using office software
- Must be trustworthy to handle large amounts of cash
- Must have a clean criminal record
- Must be able to handle stress
- Must be nimble but thorough
- Must be a good team player
- Must be flexible in terms of working hours
- Previous working experience is a plus Job ID JR0004034

📌 Downtown Refunder (Roma)
🏢 Global Blue
📍 Roma