ABOUT THE COMPANY

Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.

You don't need to be from this industry, you do need to be passionate.

Our promise to you:

· We will respect and value your background and perspectives

· We will work together with integrity

· We will share our incredible pride for job, company and industry

What we ask of you:

· Bring passion to all that you do

· Listen, move fast and think innovatively

· Speak up, have ideas and share them

· Believe in customer service, and treating every person with kindness

As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.

Who we are

We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.

In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.

With the future of travel always in sight, we created Smart Traveler,



a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.

Join our family today.

“Together, we'll make travel better.”

JOB SCOPE

To manage the business outlet/s professionally and efficiently. To optimize and maximize staff productivity and efficiency. To train, guide and motivate a high level of staff competency and staff performance. To establish improvements and implementation of operational strategies. Prepare division budget.

JOB RESPONSIBILITIES

- Oversee staff performance in operations and customer service.
- Maximize staff efficiency and ensure quality of work done and timely completion of jobs for clients.
- Monitor staff appearance, attire, conduct and work attitude and emphasize the important of team spirit.
- Supervise administrative matters and ensure appropriate action is taken to repair / replace malfunctioned equipment.
- Handle client feedback and staff grievances.
- Business development projects assigned by the Management from time to time.
- Improvements and / or implementation of new services and operational policies
- Improve the competency of personnel by providing relevant training program.
- Achieve company’s quality objectives and targets.
- Prepare forecast of budget needed for the business unit/s.
- Support and work with other divisions as a team to achieve most efficient and effective operations and results.




- Allocate proper resources and assign appropriate personnel.
- To put into effect team’s cooperation and work towards development, implementation, maintenance and improvement of the quality management system.
- Take initiative to identify areas for improvement and participate in continual improvement activities.
- Undertake other jobs assigned by superior from time to time.
- To assist Country GM and or RGM on project management and coordination of pre-opening/ project handover/ project repurpose,
- To follow and implement operational processes and procedures in compliance with PPG standards, design unique processes as per local requirements if not specify in PPG policy & procedures.
- to fortify the budget responsibility, close monitoring budget realization, constant strive for delivering budget targets and cost improvements,

JOB REQUIREMENTS

- Candidate must possess tertiary education qualification in Hospitality Management or related discipline
- Minimum 10 years’ relevant experience with 5 years at senior management level in hospitality industry
- Knowledgeable in all aspects of managing and leading services and hospitality nature of business or outlet.
- Excellent time management skills and able to work under pressure
- Detail-minded, efficient, well-planned with good business sense
- Strong communication and interpersonal skills with analytical mind
- Excellent command of both spoken/ written English (Mandatory)
- Shift duty is required
- Work location: Airport Leonardo Da Vinci – Fiumicino

Benefit:

- Abbonamento mezzi pubblici
- Assicurazione sanitaria
- Buoni pasto
- Cellulare aziendale
- Congedo parentale
- Lavoro da casa
- Flessibilità oraria
- Parcheggio libero

Sede di lavoro: Di persona

📌 Lounge Operation Manager (Fiumicino)
🏢 Plaza Premium Group
📍 Fiumicino