ph3Technical Support Specialist (Ferrara, Italy) (12 month Contract) /h3 pBasis: Permanent Tempo pieno /p pArea of Interest: Support Operations /p pLocation: Ferrara, Italy /p pGeotab® is a global leader in IoT and connected transportation. We are certified “Great Place to Work™” and focus on helping businesses grow, improve safety, and increase sustainability. We advance security, connect commercial vehicles to the internet, and provide web-based analytics to optimize fleets, reduce fuel consumption, and enhance driver safety. /p pWe are growing and look for talent who are passionate, innovative, and eager to make an impact in a fast‑paced environment. /p h3Who you are: /h3 pWe seek a Technical Support Specialist who diagnoses technical issues and provides support to resolve hardware and software problems for Geotab products and partner products. The role involves varied projects across scope, complexity, and business areas. /p h3What you’ll do: /h3 pYou will help customers and partners understand and use Geotab’s products and services, diagnose technical issues, and resolve hardware and software problems with Geotab devices, the MyGeotab™ platform, and partner products. /p pKey responsibilities include: /p ul liCommunicating with customers, partners, and internal teams via phone, email, and chat. /li liDiagnosing and resolving hardware and software issues—including connectivity, installation, and software inquiries. /li liCoordinating return/exchange processes with internal departments. /li liDelivering product service training to resellers and customers. /li liReporting escalated issues to management and ensuring confidentiality of customer data. /li liSupporting global strategic initiatives. /li /ul h3What you’ll bring to this role:



/h3 ul li1–3 years of customer service/support experience. /li li1–3 years of technical troubleshooting experience. /li liPost‑secondary diploma or degree in engineering, computer science, or related field. /li liBilingual: fluent in English and Italian. /li liExpert Excel skills and proficiency with Google Workspace. /li liStrong interpersonal relationship building skills and ability to engage at all organizational levels. /li liAbility to work a flexible schedule in a 24/7/365 operation. /li /ul pEven if you don’t meet every single requirement, we encourage you to apply. /p pWe do not accept agency resumes and are not responsible for associated fees. Please do not forward resumes to Geotab employees. /p h3Why job seekers choose Geotab: /h3 ul liFlex working arrangements /li liHome office reimbursement program /li liState‑of‑the‑art office /li liPublic transportation reimbursement /li liEmployer pension contributions /li liGenerous medical and dental benefits for employees and family members /li liElectric vehicle purchase incentive program /li liSubsidized fitness membership /liliCo‑pay tuition reimbursement /li /ul p*The above are offered to full‑time permanent employees only. /p h3How we work: /h3 pWe support a flexible hybrid work model. Employees may work from home with a reliable internet connection or come to our office. We provide cloud‑based tools, promote work‑life balance, and organize social events to maintain a strong culture. /p pWe are committed to diversity and inclusion. Applications from all qualified individuals are encouraged. We provide accommodations for people with disabilities. For more information, contact By applying, you agree to our Privacy Policy. /p /p #J-18808-Ljbffr

📌 Technical Support Specialist (Ferrara, Italy) (12 month Contract)
🏢 Geotab
📍 Ferrara