ppAfrica Specialty Risks (ASR) is enabling sustainable economic development by fulfilling unmet insurance needs. Our platform provides local underwriting expertise, an unparalleled distribution network and access to global capacity. /p pFounded in the heart of Africa and with offices across the continent and the Middle East, we provide regional market knowledge, data insights, and technical proficiency for capital partners who are looking to increase their presence in growth markets. /p pWe also participate on each and every risk we underwrite with balance sheets in Bermuda, Mauritius and through Syndicate 2454 at Lloyd’s. ASR is committed to accelerating business growth by providing customised service and innovative insurance products to enable development. /p h3Role Purpose /h3 pThe Applications Support Specialist is responsible for providing technical and functional support for the company’s software, platforms, and business solutions. /p pThe role ensures that customers, internal users, and stakeholders receive timely and accurate assistance to maximise solution performance, resolve issues, and enhance user satisfaction. /p pThe specialist is also responsible for formalising, prioritising, and delivering product features that align with business objectives, working closely with implementation teams and business owners to troubleshoot, document, and improve solution capabilities. /p h3Role Responsibilities /h3 h3Customer User Support /h3 ul liProvide first‑line support for applications‑related incidents and service requests (e.g., user onboarding/offboarding, account closures, password management, how to queries). /li liDiagnose, troubleshoot,



and resolve technical or functional issues. /li liCommunicate clearly with users via email, chat, or ticketing systems. /li liEscalate complex issues to senior support, development, or vendor teams when required. /li /ul h3System Monitoring Maintenance /h3 ul liMonitor applications’ performance, integrations, and data flows. /li liIdentify recurring issues and collaborate with technical teams to implement permanent resolutions. /li liAssist with applications updates, patching, and release validation activities. /li liIncident Ticket Management /li liLog, track, and document all issues within the ticketing system. /li liMaintain SLA compliance and provide regular updates to stakeholders. /li liEnsure tickets are closed appropriately with accurate root cause information. /li liDocumentation Knowledge Management /li liCreate and update troubleshooting guides, FAQs, and knowledge base articles. /li liDocument technical procedures and support processes. /li liDeliver training sessions for internal teams or end users. /li liStakeholder Engagement /li liAct as the main point of contact between ASR business stakeholders and IT (ASR IT Vendor). /li liGather requirements, manage expectations, and communicate updates to ensure alignment.



/li liFacilitate discussions to resolve issues and prioritise competing demands. /li /ul h3Collaboration Continuous Improvement /h3 ul liPartner closely with IT Development, QA, Data Engineering, BI and Infrastructure teams to validate business requirements and solutions changes. /li liProvide feedback to enhance application functionality and user experience. /li liParticipate in Application Testing, UAT, and Production Release activities (pre/post release). /li /ul h3Skills Experience /h3 h3Essential /h3 ul liProven experience supporting finance applications (General ledger, Technical ledger, journal posting, etc.) /li liBachelor’s degree in IT, Computer Science, Engineering, or equivalent experience. /li li1–3+ years’ experience in technical support, application support, or solution support. /liliStrong troubleshooting ability and analytical thinking. /li liFamiliarity with APIs, databases (SQL), cloud platforms, or enterprise applications. /li liExperience using ticketing/support systems. /li liExcellent communication skills and a customer focused approach. /li /ul h3Desirable /h3 ul liKnowledge of ITIL practices. /li liExperience working with SaaS environments or enterprise business solutions (ERP, CRM, HRIS, etc.). /li liCertifications such as ITIL Foundation, Microsoft, AWS, or similar. /li /ul h3Key Competencies /h3 ul liProblem solving and critical thinking /li liAttention to detail /li liTechnical curiosity and willingness to learn /li liEffective team collaboration /li liTime management and prioritisation /li /ul /p #J-18808-Ljbffr

📌 Application Support Specialist (Veneto)
🏢 Africa Specialty Risks
📍 Veneto