ppVilla Eden, one of the Leading Hotels of the World, is a boutique luxury retreat with just 25 exclusive suites, two award-winning restaurants, and a world-renowned Med Spa. To maintain our reputation for excellence and provide exceptional guest experiences, we are seeking a Front Office Manager to lead our front office team with professionalism, precision, and passion. Role Overview: As the Front Office Manager, you will be the face of Villa Eden, ensuring that every guest interaction reflects the highest standards of luxury and hospitality. /ph3Responsibilities /h3ulliOversee all front office operations, including reception, concierge, and guest services, ensuring smooth day-to-day functioning. /liliLead and motivate the front office team, providing training, performance feedback, and professional development opportunities. /liliEnsure seamless guest experiences from check-in to check-out, addressing guest inquiries, requests, and concerns promptly and professionally. /liliManage reservations and room allocation, optimizing occupancy and revenue while maintaining guest satisfaction. /liliCollaborate with other departments to ensure personalized and exceptional service for every guest. /liliHandle VIP guest arrivals and special requests with discretion and attention to detail. /liliMonitor and improve service standards, implementing best practices to exceed guest expectations. /liliManage front office budgets, schedules, and reports, ensuring operational efficiency.



/liliUphold the hotel s reputation by maintaining a high level of professionalism, confidentiality, and integrity. /li /ulh3Qualifications /h3ulliExperience: Proven experience as a Front Office Manager or Assistant Front Office Manager in a luxury hotel environment is essential. /liliExperience with Leading Hotels of the World standards is a strong advantage. /liliLanguages: Fluency in English, Italian, and German is required; additional languages are a plus. /liliSkills: Outstanding leadership and team management skills. /liliExceptional communication and interpersonal abilities. /liliStrong problem-solving and decision-making capabilities. /liliProficiency in property management systems and office software. /liliPersonal Attributes: A guest-focused mindset with a passion for luxury hospitality. /liliPolished, professional appearance and demeanor. /liliAbility to stay calm and composed in high-pressure situations. /li /ulh3What We Offer /h3ulliThe opportunity to lead a dynamic and dedicated team in one of Europe s most exclusive luxury retreats. /liliA multicultural working environment with guests from around the world. /liliProfessional growth opportunities and training tailored to luxury hospitality standards. /liliCompetitive compensation and benefits, including discounts in selected shops in Merano and at our sister hotels. /li /ul /p #J-18808-Ljbffr

📌 Front Office Manager (L'Aquila)
🏢 Hosco.com
📍 L'Aquila