ppWe make smart devices and push the boundaries of the IoT sector every single day. Shelly is a strong company with a startup mindset — no bureaucracy, just bold ideas, creative problem-solving, and a team that genuinely loves what they do. /p pWe turn every spark of an idea into a real product — from first concept to full production — and bring smart automation to over 3 million households around the world. From heating, lighting, appliances, curtains, and more — if it runs on electricity, chances are we can automate it. We’ve built over 100 smart devices (and counting!), and everything happens right here at our headquarters in Sofia. /p h3Technical Sales Support Specialist /h3 h3Your Role /h3 pYou support Shelly customers across the Italian speaking markets and make every interaction helpful, clear, and human. You provide pre- and post-sales assistance, guide users through our products, and identify new business opportunities that support the growth of our sales team. /p h3What makes you a great fit: /h3 ul liYou are fluent in Italian and English, both written and spoken /li liYou have at least 2 years of experience in customer support, technical support, sales support, or a similar customer-facing role /li liYou have experience with wiring and concept diagrams for electrical connections and first‑hand knowledge of the Shelly ecosystem /li liYou communicate clearly, confidently, and professionally across phone, email, chat, and support platforms /li liYou approach customer questions with patience, curiosity, and a practical problem‑solving mindset /li liYou are comfortable using CRM, helpdesk,



or ticketing systems; experience with Zendesk or HubSpot is an advantage /li liYou organise your work effectively and keep customer information and follow‑up actions accurate /li liYou are interested in technology, smart homes, and connected devices /li liYou bring experience in IoT, electronics, home automation, or technical products /li liYou recognise commercial opportunities and feel comfortable supporting lead qualification and pre‑sales activities /li liYou collaborate well with sales, technical, and product teams in an international environment /li /ul h3Your Responsibilities: /h3 ul liYou support customers through chat, email, phone, and the company ticketing system /li liYou answer product questions and guide users through product selection, setup, configuration, and everyday use /li liYou investigate customer issues, provide practical troubleshooting, and ensure timely and accurate resolutions /li liYou support customers throughout both the pre‑sales and post‑sales journeyYou identify and qualify potential business leads and share relevant opportunities with the sales team /li liYou maintain accurate records of customer conversations, technical cases, follow‑up actions, and resolutions /li liYou follow up on open cases and keep customers informed until their questions are resolved /li liYou collaborate with sales, technical support, product, and other internal teams to solve complex customer cases /li liYou collect customer feedback and share useful insights that help us improve our products, services, and support processes /li liYou represent Shelly with warmth, intelligence, professionalism, and a genuine passion for innovation /li /ul h3What is in it for you /h3 pA startup spirit in a globally impactful company /p pWork that merges innovation with sustainability /p pA vibrant team culture with no bureaucracy /p pRoom to grow, create, and leave your mark /p pA chance to turn tech dreams into reality /p /p #J-18808-Ljbffr

📌 Technical Sales Support Specialist (Italia)
🏢 Shelly Group
📍 Italia