ppNTT DATA is looking for an experienced CRM Consultant with strong expertise in DocuSign Contract Lifecycle Management (CLM) and Salesforce CRM to perform on remote or onsite from Rome for a UN Agency. The consultant will support the administration, optimization, and continuous enhancement of contract management processes integrated with Salesforce, ensuring efficient business operations and an excellent user experience. /p pThe ideal candidate combines functional consulting capabilities with a solid understanding of CRM and CLM platforms, acting as a bridge between business stakeholders and technical teams. /p h3Key Responsibilities /h3 ul liProvide functional and operational support for DocuSign CLM and its integration with Salesforce. /li liAnalyze business requirements and translate them into scalable CRM and CLM solutions. /li liSupport incident resolution, troubleshooting, and root cause analysis. /li liConfigure and maintain DocuSign CLM workflows, templates, clauses, approval processes, and document generation features. /li liCollaborate with business users to identify process improvement opportunities and optimize contract lifecycle management. /li liSupport Salesforce CRM administration and related business processes. /li liCoordinate with technical teams for integrations, enhancements, and releases. /li liConduct system testing, user acceptance testing (UAT), and validation activities. /li liDeliver user training, knowledge transfer sessions, and functional documentation. /li liEnsure system compliance, security, and governance standards are followed. /li liMonitor platform performance and recommend improvements to increase operational efficiency. /li /ul h3Required Skills and Experience: /h3 ul liProven experience as a CRM Consultant, Business Analyst, or Functional Consultant.



/li liHands‑on experience with DocuSign CLM implementation, configuration, or support. /li liExperience working with Salesforce CRM. /li liStrong understanding of contract lifecycle management processes. /li liExperience gathering and documenting business requirements. /li liKnowledge of workflow design, approval processes, and document automation. /li liAbility to troubleshoot functional issues and support end users. /li liExperience working in complex enterprise environments. /li liExcellent communication and stakeholder management skills. /liliAbility to work independently and within multicultural teams. /li /ul h3Preferred Qualifications: /h3 ul liSalesforce certifications (Administrator, Business Analyst, or related). /li liDocuSign CLM certifications or proven project experience. /li liExperience with public sector, international organizations, or UN agencies. /li liFamiliarity with system integrations, APIs, and data management concepts. /li liExperience with Agile delivery methodologies. /li /ul h3Education: /h3 ul liBachelor's degree in Information Technology, Business Administration, Engineering, or a related field. /li /ul h3Languages: /h3 ul liEnglish: Professional proficiency (written and spoken). /li liItalian: Nice to have. /li /ul h3Personal Skills: /h3 ul liStrong analytical and problem‑solving capabilities. /li liCustomer‑oriented mindset. /li liExcellent organizational and documentation skills. /li liAbility to manage multiple priorities in a dynamic environment. /li /ul pNTT DATA is a multinational consultancy company, employing over 200.000 professionals world-wide. Within the International Institutions we have framework contracts with European Institutions like: European Commission; European Parliament; European Court of Auditors; Europol; NATO; Court of Justice; EPO; European Council, United Nations, etc. /p /p #J-18808-Ljbffr

📌 CRM Consultant- CLM / Salesforce- UN Agency (Roma)
🏢 Ntt Data Europe & Latam
📍 Roma