ph3Overview /h3 pbWho are we? /b /p pbaparto /b is an accommodation and student experience provider, we want to provide amazing experiences in all of our communities by investing in our people, our facilities and our brand. We believe in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents and our business partners. We aim to provide safe, fun places to live and work. /p h3Responsibilities /h3 pbRole Profile /b /p pThe Assistant General Manager is the operational lead of the residence and acts as the day-to-day deputy to the General Manager. The role is responsible for ensuring the smooth and efficient delivery of all operational activities while maintaining high standards of service, resident satisfaction, and compliance. /p pWorking closely with the General Manager, the Assistant General Manager oversees the day-to-day operation of the residence, manages operational service delivery through internal teams and external contractors, supports the supervision of the reception team, and ensures that operational, administrative, and financial processes are executed effectively. /p ul liSupervise and coordinate the Front Office team, ensuring outstanding customer service and the smooth day-to-day operation of both the Hostel and Student Accommodation. /li liManage guest check-in and check-out procedures for both hostel guests and students, resolving any issues related to their stay in a timely manner. /li liMonitor the reservation system and room occupancy, optimizing room availability according to demand. /li liEnsure every guest receives a warm welcome and enjoys an outstanding experience throughout their stay. /li liRespond promptly to guest enquiries, requests, and concerns, providing solutions that prioritize guest satisfaction and comfort. /li liFoster a friendly and inclusive atmosphere where every guest,



whether a student or an international traveller, feels welcomed, valued, and part of a vibrant community. /li liEncourage guest engagement by promoting activities and experiences that enhance their stay. /li liMonitor and maintain cleanliness and order in the reception area and all public spaces. /li liWork closely with the General Manager and the Housekeeping team to ensure that rooms are prepared and consistently meet the company's quality standards. /li liBe available to work flexible shifts, including weekends, public holidays, and evenings, whenever required to ensure operational continuity. /li liMaintain a constant presence at the Front Desk, actively participating in the daily operation. Be available to cover both AM and PM shifts whenever necessary. /li liSupport the Front Office team during peak periods to ensure smooth daily operations. /li liPersonally manage busy periods, assisting with check-ins, check-outs, and guest service whenever required. /li liSupport the General Manager in training and developing the Front Office team through hands‑on coaching and continuous development of both technical and soft skills, including: ul liGuest communication /li liConflict management /li liProblem solving /li liTeamwork /li liAdaptability /li /ul /li liAct as the Deputy Manager on Duty during weekends (when required), taking responsibility for supervising the entire property, managing operational issues, and supporting all departments in the absence of senior management.



/li liManage online and telephone reservations, respond to email enquiries, and maintain an up-to-date reservation system. /li liEnsure accurate payment processing and invoicing, resolving any discrepancies or payment-related issues. /li liPrepare regular reports on reservations and occupancy for the management team. /li liCollaborate with the Marketing team to develop promotional strategies that enhance the property's visibility and reputation. /li liPromote social events and guest activities that encourage interaction and community engagement. /li liSupport guest communications through digital channels and social media, helping maintain a positive image of the property. /li liManage Front Office administrative activities, including supplies, resources, and operational documentation. /li liProduce weekly and monthly Front Office performance reports, identifying opportunities to improve operational efficiency and service quality. /li /ul h3Qualifications /h3 pbPerson Specification /b /p ul liMinimum 2–3 years' experience in a supervisory role within the hospitality industry, preferably in hostels, student accommodation, or similar environments. /li liStrong leadership and team management skills. /li liExperience with Property Management Systems (PMS) and Front Office software. /li liExcellent command of English and Italian; additional languages are considered an advantage. /li liExcellent communication, organisational, and problem‑solving skills. /li liAbility to work effectively within a team, manage multiple priorities, and thrive in a fast‑paced environment. /li liGenuine passion for hospitality, particularly within dynamic and international environments. /li liProven ability to deliver exceptional customer service. /li /ul pWe are an equal opportunity employer and support workforce diversity. /p /p #J-18808-Ljbffr

📌 Assistant General Manager – Student Accommodation (Firenze)
🏢 Hines
📍 Firenze