ph3Who is Tennant? /h3 pTennant Company is a global leader in the field of professional cleaning equipment and solutions. /p pFor over 150 years, we have stood out for innovation and our commitment to developing sustainable technologies designed to meet our customers’ needs. /p pOur goal is to actively contribute to a cleaner, safer, and healthier world through eco-friendly solutions that improve quality of life. /p pWith manufacturing plants, operational offices, and sales and service networks worldwide, joining Tennant means embarking on a career path full of opportunities — both locally and internationally. /p h3Position Summary /h3 pTheb Senior Business Analyst, SAP Lead-to-Cash (LTC) Production Suppor /bt is a hands‑on techno‑functional support professional responsible for maintaining the operational stability, reliability, and performance of Tennant's SAP S/4HANA Lead-to-Cash platform. /p pOperating within the Support Center of Excellence (CoE), this role serves as a senior support resource focused on incident resolution, root cause analysis, configuration support, minor enhancements, and continuous improvement. The analyst partners closely with business stakeholders, IT Support Leads, AMS providers, developers, and cross‑functional SAP teams to diagnose issues, restore service, and prevent recurrence. /p pAs ab Senior Business Analys /bt, this individual is expected to provide subject matter expertise across Lead-to-Cash processes, independently drive complex issues from identification through resolution, support prioritization of enhancements, and contribute to process optimization and knowledge sharing within the broader SAP support organization. The role requires a strong understanding of both the technical and functional dimensions of the Lead-to-Cash process, combined with the ability to influence stakeholders and support business continuity through proactive problem‑solving and continuous improvement initiatives. /p h3Key Responsibilities /h3 h3Production Support Incident Resolution /h3 ul liProvide advanced application support for SAP Lead-to-Cash processes including:



/li liSales Order Management /li liPricing /li liCustomer Master /li liBilling /li liShipping and Logistics Integration /li liBilling and Invoicing /li liTroubleshoot complex incidents and production issues across SAP and integrated systems. /li liPerform root cause analysis and implement sustainable corrective actions. /li liCoordinate issue resolution across developers, AMS teams, infrastructure teams, and business stakeholders. /li liSupport critical business operations during high-priority incidents and stabilization events. /li /ul h3Root Cause Analysis Continuous Improvement /h3 ul liIdentify recurring incident patterns and proactively drive permanent solutions. /li liPartner with business teams to understand operational pain points and translate them into system improvements. /li liAnalyze defect trends and recommend process, data, configuration, or training improvements. /li liParticipate in continuous improvement initiatives focused on reducing ticket volume and improving system performance. /li /ul h3System Configuration Technical Support /h3 ul liPerform hands‑on SAP configuration, testing, and validation activities within approved governance processes. /li liTroubleshoot integration failures, IDOC processing issues, master data defects, and workflow failures. /li liSupport enhancement validation, deployment activities, and regression testing. /li liAssist developers in diagnosing and validating technical solutions. /li /ul h3Support Operations Excellence /h3 ul liManage assigned incident, problem, and enhancement work queues. /li liEnsure support activities comply with ITIL, SLA, and change management standards. /li liMaintain accurate support documentation, knowledge articles, and troubleshooting guides. /li liParticipate in support governance reviews and operational health assessments.



/li /ul h3Business Engagement User Enablement /h3 ul liPartner directly with business users to understand issues and business impacts. /li liSupport user adoption by helping users understand system functionality and best practices. /li liContribute to Super User Network enablement activities and knowledge sharing efforts. /li liSupport training and process reinforcement initiatives designed to reduce support dependency. /li /ul h3Team Collaboration /h3 ul liWork closely with IT Support Leads and AMS partners to maintain support velocity and quality. /li liEngage with cross‑functional teams including: /li liProcure-to-Pay /li liRecord-to-Report /li liManufacturing /li liEWM /li liIntegration /li liData Analytics /li liEscalate systemic issues and architectural concerns appropriately. /li /ul h3Required Qualifications /h3 h3Education /h3 ul liBachelor's degree in Information Systems, Computer Science, Engineering, Supply Chain, Business, or related field preferred. /li /ul h3Experience /h3 ul li5+ years SAP functional or techno‑functional experience supporting Order-to-Cash / Lead-to-Cash processes. /li liExperience supporting SAP ECC or SAP S/4HANA production environments. /li liDemonstrated success working in post-go-live stabilization and continuous support environments. /li liExperience troubleshooting complex transactional, integration, and master data issues. /li liExperience working with AMS providers and multi‑vendor support models. /li /ul pThe offer includes direct employment with the company on a permanent contract, with a gross annual salary ranging from €38,000 to €52,000. /p pThe indicated salary range reflects the expected compensation for the role and is defined based on objective criteria related to the job, including responsibilities, scope, and market benchmarks. Placement within the range will depend on factors such as experience, qualifications, demonstrated capabilities, and internal equity. In addition to base salary, employees may be eligible for a competitive benefits package and applicable incentive programs. /p /p #J-18808-Ljbffr

📌 Senior Business Analyst (Portogruaro)
🏢 Tennant
📍 Portogruaro