ph3Technical Skill Set required to perform above tasks: /h3 ul liTechnical expertise in SAP Basis area with minimum of 5+ years of experience. /li li2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management). /li liGood understanding hands-on experience required in S/4 HANA Application HANA database. /li liExperience in SAP Upgrade Migration (OS/DB) is mandatory. /li liExperience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus. /li liHands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed. /li /ul h3Scope for the career /h3 ul liHave a scope of learning new technologies on SAP Products (S/4HANA, HANA Database, MDG, SaaS Products (Ariba, Salesforce etc.) Cloud (AWS, Azure OR GCP) /li liWill have access to all SAP internal training learning materials to gain knowledge in latest technologies. /li liWill gain exposure to all latest build architectures in one single place/ position which will be valuable/ useful in future. Generally this exposure is not available in any regular SAP Basis position. /li liWill not be assigned/ dedicated to one single customer but will engage with Multiple customers in various Industries to gain knowledge about different SAP Landscape setups, Delivery processes Challenges. /li liWill rotate in different internal SAP dCEM CoE (Migrations, Upgrade, Escalation, Go-Live etc.) /li liThis is SAP Customer Engagement Manager position which is elevated role as per career progression/ path for SAP Basis consultant who would like to become SDM/ Account Manager/ Service Manager in their career journey. Primary role/ responsibility for this role is to understand customer requirements about their SAP Landscape and facilitate solutions, technical services with alignment of SAP backend support (TechOps) team on SAP RISE Platform. /li lidCEM is primary SPOC for RISE customers and will engage with customers on regular basis to provide guidance about their SAP Landscape functioning OR any maintenances (planned/ unplanned)



/li liDCEM team member works very closely with SAP IAE, CAA, TSM, CDM teams to ensure Customer has all necessary guidance, information needed for their SAP Landscape functioning planning (Refer detailed Roles Responsibilities below) /li liSAP RISE Platform offers all latest SAP Technologies (Products) with options for customer to select their own Hyperscaler (AWS, Azure or GCP). /li liThis role is Customer facing and will require to join meetings, answer technical queries from customer team present assessments. /li liSince it is an Engagement Manager role so there is no expectation from the resource to perform any hands-on work. /li /ul h3Key tasks comprise the following: /h3 ul liTechnical Architecture, Landscape issues/ queries guidance to end customers. /li liSupports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services /li liContributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES /li liOrchestrates the overall service/project delivery according to planned scope, budget, and milestones /li liSupports in de-escalations of critical customer situations /li liSupports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable /li liContributes to customer release and maintenance activities /li liSupports customers on technical requirements throughout their lifecycle within the SAP Enterprise /li liExecutes and supports problem management and continuous improvement /li liContributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success /li liSupports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime. /li liSystematic and faster onboarding of associates: mandatory trainings documentation /li liEnable continuous delta KTs on new topics and refresher sessions. /li /ul /p #J-18808-Ljbffr

📌 SAP Basis Consultant (Turkish) (Italia)
🏢 HCLTech
📍 Italia