ph3bEmpowering Africa’s tomorrow, together…one story at a time. /b /h3 pWith over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. /p pbWherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa.You are possibility. /b /p h3bJob Summary /b /h3 pSupport the end to end processing, maintenance and monitoring and control and of retail and SME assets products such as loans, cards, overdraft, excesses (including assessment and disbursement of retail and SME loans, new/renewal of overdraft, handling of insurance renewal and expired securities, Bancassurance, vetting for KYC compliance, customer file tracking and filing, monitoring and control of account in excess) as offered by the Bank from an operational perspective. /p pThe standalone Bancassurance Insurance covers and loan related insurance covers sold to customers while acting as an Insurance Agent. /p pBlanket insurance covers taken by the bank on behalf of customers. /p pInsurance covers assigned by loan customers in favour of the bank. /p pThe End to end MCIB processes from queries, capturing and reporting. /p h3bJob Description /b /h3 h3bOperations /b /h3 ul liAssessment, approval, issuance of facility agreements and disbursement of retail and SME assets products such as non-scored loans/credit scored loans/card applications/overdraft facilities as per mandate/framework /li liSupport the day to day monitoring and control of all lending (both authorized and unauthorized) to the Consumer Sector including all related activities such as daily monitoring of out of order retail savings and current accounts as per policy rules, FOS authorizations,



actioning of all excesses report. /li liApply operational rigour and comply with operational risk and standards at all times /li liSupport in achievement of set team targets /li liAttend to queries from branches /li liPlan, organise complete tasks and activities aligned with performance objectives /li liConsistently updated on processes and procedures /li liProcess proposal forms insurance related with associated entries to process payments /li liAttend to end-to-end process of insurance operations (which includes and is not limited to - sending of renewal notices, sending of chasers to customers in arrears, liaise with insurance companies, keep updated filing and set instructions in place as well as amend or cancel standing order.) /li liAttend to end to end process MCIB (new credit facilities and replacement cards as well as write off accounts) /li liEmbrace change and contribute to the overall success of the tribe. /li liAttend to MCIB queries requests and update Bank of Mauritius daily. /li liSupport retail related operational activities assigned by supervisors/line managers /li /ul h3bTeamwork /b /h3 ul liAbility to work in a team /li liSupport colleagues where required with a view to impact on overall performance /li liConduct filing activities where required /li liUpskilling share knowledge with other peers /li /ul h3bCustomer Obsession /b /h3 ul liThink customer in all interactions /li liFocus on customer experience /li liBuild trust with the customers through quick decisioning disbursement /li liComplaint‑Escalation resolution /li /ul h3bRisk Management /b /h3 ul liFollow the Risk procedures policies of the Bank /li liConduct RACI /CPA/control related testing for the department /li liEmbed new guidelines /li liComply to Regulatory policies /li liCoach team on policies /li /ul h3bProject Management /b /h3 ul liSupport and work on some key projects within the Consumer operations space /li liDrive process improvements in the team /li liWork on Process improvements along with the team to improve efficiency in the Consumer Ops space /li /ul h3bTechnical skills / Competencies /b /h3 ul liTechnical skills /li liPlanning organising /li liCreating and innovating /li liCustomer obsession /li liAdapting and responding to change /li liRisk management /li liBe self‑directed /li liBe Innovative /li /ul h3bEssential /b /h3 ul liKnowledge of the bank’s customer service standards /li liGood knowledge of the Personal Credit Policy /li liA good understanding of the bank’s lending policies, principles and procedures /li liA good knowledge of the bank’s lending criteria across all segments and the products and services relating to them /li liA general knowledge of the Retail Risk Policy standards, Unsecured loans/Personal Overdraft/Mortgage/Cards and any other retail products User manual and Guide to management of risk /li liIn-depth knowledge of the full ABSA Retail product set, with special attention to the product suite available to Prestige customers. /li liGood understanding of Risk and Credit policies and procedures /li liDetailed understanding of people policies and procedures /li liPrinciples of lending /li liBasic Risk Management Techniques /li liKnowledge of Insurance products /li liUnderstanding of technical support systems /li /ul h3bEducation /b /h3 pFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required) /p /p #J-18808-Ljbffr

📌 Retail Operations Officer Loan Processing Centre (Veneto)
🏢 absa
📍 Veneto