Are you a highly motivated, multilingual individual with a passion for customer service?
Seize the opportunity to join a global team in the historical and vibrant city of
Athens, Greece
!
We are seeking a dedicated
Italian and English-Speaking Customer Support Agent
to represent world-leading brands across diverse, fast-paced industries including
Tech, Travel, Automotive, and Social Media
.
Your Role and Responsibilities:
Multilingual Expertise:
Serve as the primary point of contact for Italian-speaking customers, providing friendly, effective, and professional support via phone, email, and chat.
Problem Solver:
Efficiently resolve customer issues, provide accurate information, and troubleshoot product/service inquiries across multiple industry platforms.
Brand Advocate:
Maintain a high standard of customer satisfaction, building positive relationships that reflect positively on our international clients.
Documentation:
Accurately record customer interactions and solutions using our CRM and internal systems.
What We Offer: A Stress-Free Start & Comprehensive Benefits
We understand that moving to a new country can be challenging, which is why we offer a full-service relocation and benefits package to ensure a smooth transition and a comfortable lifestyle in Greece.
Full Relocation Support:
Flight Ticket Covered:
We reimburse or cover your one-way flight ticket to Athens.
Two-Week Hotel Stay:
Complimentary hotel accommodation for your first two weeks in Greece upon arrival.
Full Administrative Support:
We provide comprehensive assistance with all necessary paperwork, including bank account setup, tax registration, and social security (AMKA) registration, ensuring you are legally employed under a Greek contract from day one.




Competitive Salary:
Receive a competitive base salary (often around *********** gross per month for multilingual roles) plus a monthly performance-based premio.
14 Salaries Per Year:
Enjoy the standard Greek employment benefit of receiving two extra months' salary (typically paid around Easter and Christmas/Summer).
Health Coverage:
Access to Greece's national healthcare system, often supplemented by private health insurance plans provided by the company.
The Greece Advantage An Exceptional European Lifestyle:
Cost of Living:
While prices are rising, Athens generally offers a significantly
more affordable
cost of living (especially in housing and dining out) compared to major European capitals like Paris, London, or Amsterdam.
Your salary goes further, allowing for a higher quality of life.
The Weather:
Experience
300+ days of sunshine
per year.
Say goodbye to the grey!
Mediterranean Culture:
Enjoy a relaxed, outdoor-focused lifestyle, rich historical sites, world-class cuisine, and easy, affordable access to the
Greek Islands
for weekend travel.
Work-Life Balance:
Greece promotes a healthy work-life balance, allowing you plenty of time to explore the city and its surrounding beauty.
Minimum Requirements:
Language Skills:
Italian:
C1/C2 level (fluent/native-level written and verbal communication).
English:
B2 level or higher (working proficiency, written and verbal communication).
Citizenship:
Valid
EU Citizenship
(required for smooth employment).
Soft Skills:
Strong communication, empathy, a customer-first mindset, and effective problem-solving abilities.
Experience:
Previous experience in a Customer Support/Call Center environment is a plus, but full, paid training is provided.
#J-*****-Ljbffr

📌 English/Italian Customer Support Agent (Lazio)
🏢 Horizonia
📍 Lazio