Head of Operations - Smyth & Co Luxury Hospitality Consulting
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Director of Butlers for beautiful Caribbean resort - relocation opportunituy!
Position Title:Director of Butlers
Salary:Highly competitive, plus accommodation and travel
Department:Rooms Division / Guest Experience
Reports to:Resort Manager / General Manager
Team Size:35 Butlers (large European-style operation)
Environment:True luxury resort setting over100 acres, servicing villas, suites, and residences
Role Overview
We are seeking atop-tier Director of Butlersto lead and elevate alarge-scale, European-style butler operationwithin a true luxury resort environment.
This is ahands?on, highly visible leadership rolerequiring deep luxury service DNA, outstanding emotional intelligence, and the authority toreset, standardise, and elevate service at scale.
The successful candidate will set uncompromising standards foranticipatory service, presence, grooming, posture, language, and consistency, ensuring the butler experience aligns withForbes / LQA / Michelin?level expectations.
Key Responsibilities
Lead the butler operation end?to?end across villas, suites and residences, ensuring flawless consistency and delivery.
Elevate and enforce standards: grooming, posture, language, etiquette, arrival/departure rituals, in?room service sequences, and anticipatory service.
Drive a culture reset where required—setting expectations, addressing underperformance, and restoring pride in the function.
Maintainhigh guest visibility: present in the operation, leading by example, not desk?bound.
Coach and develop the team through daily floor presence, observation, feedback and structured training.
Establish clear SOPs and service playbooks in line with ultra?luxury benchmarks (Forbes, LQA and equivalent).




Partner closely with Resort Leadership and Heads of Department to ensure seamless cross?functional delivery.
Manage performance, scheduling, succession planning, and talent development across a large, mixed?tenure team.
Ensure exceptional guest handling forUHNW and American luxury guests, with calm authority and discretion.
Maintain service recovery excellence and proactive guest experience management without drifting into "guest relations only."
Key Requirements (Non?Negotiable)
ProvenDirector / Head of Butlersexperience in ultra?luxury resorts or palaces (Aman, Cheval Blanc, Raffles, Rosewood, Peninsula, Dorchester Collection, One&Only; or equivalent).
Demonstrated leadership of high?performance teams across villas, suites, and residences.
Strong grounding inInternational and European luxury service standards, with confidence managingUHNW and American luxury guests.
Personally experienced in high?level butler service (not purely guest relations).
Track record in culture reset and standards enforcement: grooming, language, posture, anticipation.
Comfortable managing long?tenured teams and underperformance without disruption.
High guest visibility; not desk?bound.
What We Will Not Consider
Guest Relations–only profiles or current Guest Manager profiles
Cruise?ship butler backgrounds
Candidates withoutInternational and Europeanluxury training
Corporate or policy?heavy operators lacking floor presence and luxury service instinct
Role Mandate (Success Measures)
Elevated service standards and consistency across the entire butler team
A clear operating rhythm: daily floor leadership, coaching, and accountability
Alignment withForbes / LQA / Michelin?level expectations
Strong partnership with Resort Management as a trusted senior leader
Candidate Profile & Search Notes
Open toInternational and Europeanor international candidates with the right pedigree.
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Onlydiscreet, currently employed, top?tier candidatesshould be presented.
Seniority Level
Director
Employment Type
Full?time
Job Function
Management
Industries
Hospitality
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📌 Director Of Butlers (Milano)
🏢 Smyth
📍 Milano