Your ResponsibilitiesMonitoring the quality of error reports from the service department, including their systematic evaluation and analysis
Oversight of the handling of service-related complaints using the 8D methodology
Training service staff on quality-related topics and specific customer requirements
Providing operational support to service personnel in managing customer complaints
Active involvement in the continuous development of products and the optimization of business processes
Assisting in the creation and maintenance of service instructions
Your Qualifications & SkillsGraduation from a technical high school or a degree in electrical engineering, electronics, mechatronics, or a comparable field
Several years of professional experience in a similar role, preferably in the automotive industry
Knowledge of quality assurance methods and tools (e.g., 8D, process approval, statistical process control)
Familiarity with continuous improvement methodologies (e.g., 5S, the 7 types of waste, PDCA)
Basic understanding of risk management (e.g., FMEA) and project management is an advantage
Proficient in MS Office applications
Fluent in English and Italian, both written and spoken; knowledge of German is a plus
OUR COMMITMENTInnovative work environment in a young, dynamic team
High-tech projects in the future-proof sector of e-mobility
Opportunities for advancement in a growing company
A wide range of further training opportunities
Total compensation:



€ ******-€ ****** of which 20% variable premio based on goal achievement
Additional company benefits
The compensation range provided is based on the current scope and location of the role.
Should the position's responsibilities, seniority level, or location differ during the recruitment process, the applicable compensation range may be adjusted accordingly, in line with local market conditions and internal compensation frameworks.
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WHY ALPITRONICTogether with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions.
With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).
WHAT MAKES WORKING FOR US SPECIALWe are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product.
We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture.
Your contributions matter, are appreciated and have a significant impact! xysqume Join us and be part of our team!
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📌 Customer Quality Specialist (M/F/D) (Bolzano)
🏢 Alpitronic
📍 Bolzano