ph3Your Responsibilities /h3 ul liProvide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls /li liDiagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentation /li liGuide on-site technicians remotely during troubleshooting, maintenance, and repair activities /li liManage and prioritize technical cases according to customer impact and defined Service Level Agreements /li liEnsure accurate documentation, timely follow-up, and appropriate escalation of unresolved issues /li liCollaborate with internal teams to improve troubleshooting procedures and service quality /li /ul h3Your Qualifications Skills /h3 ul liTechnical education or relevant experience in technical support, maintenance, field service, or a comparable technical role /li liStrong troubleshooting, analytical, and problem-solving skills. /li liClear written and verbal communication skills, with the ability to guide technicians remotely /li liAbility to manage multiple priorities and remain effective in a fast-paced, time-sensitive environment /li liCustomer-focused, proactive, and structured approach to work /li liAbility to work independently and within an international team /li liAvailability to work in a 24/7 shift-based support organization, including nights, weekends, and public holidays /li liExperience with electrical systems, electronics, networking, ticketing systems, remote diagnostics, log analysis,



or EV charging technology is considered an advantage /li liProfessional fluency in English and either German or French is mandatory /li /ul h3OUR COMMITMENT /h3 ul liInnovative work environment in a young, dynamic team /li liHigh-tech projects in the future-proof sector of e-mobility /li liOpportunities for advancement in a growing company /li liA wide range of further training opportunities /li liTotal compensation starting from € 38,000 gross per year, including a 20% variable premio based on goal achievement /li liAdditional company benefits /li /ul pThe compensation indicated represents the total compensation for this role. Final compensation may vary based on the candidate's experience, qualifications, skills, and the scope of responsibilities. Should the position's responsibilities, seniority level, or location differ during the recruitment process, the applicable compensation may be adjusted accordingly, taking into account local market conditions and internal compensation frameworks. /p h3WHY ALPITRONIC /h3 pTogether with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA). /p h3WHAT MAKES WORKING FOR US SPECIAL /h3 pWe are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team! /p /p #J-18808-Ljbffr

📌 Technical Support Agent (m/f/d) (Bolzano)
🏢 Alpitronic
📍 Bolzano