Support the department head in developing and implementing the departmental strategy established at the hotel, committing to achieving excellence in customer satisfaction and optimizing the economic and human resources under their responsibility.

Responsibilities

Coordinate and support daily Front Office operations, ensuring efficient service and compliance with company standards

Supervise check-in/check-out procedures, cash handling, and guest requests

Handle guest complaints and ensure high levels of customer satisfaction by anticipating needs

Maintain effective communication with housekeeping and other departments

Drive upselling activities and contribute to revenue targets

Ensure adherence to operational procedures, quality standards, and safety regulations

Support team management, including training and staff development

Assist in budget control and cost management within the department

Qualifications

Degree or diploma in Tourism, Hospitality, or a related field preferred

Advanced English (a third language is a plus)

Minimum 2 years of experience in a similar role (or 1 year in Front Office for internal candidates)

Knowledge of hotel management systems and Microsoft Office





Strong communication, organizational, and problem-solving skills

Team-oriented mindset with a strong customer service focus

Equal Opportunity and Diversity
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is “Towards a sustainable future, from a responsible present”. Thanks to all our collaborators, we make it possible.

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📌 Assistant Front Office Manager - Palazzo Cordusio Gran Melià Hotel (Turbigo)
🏢 Altro
📍 Turbigo