We are looking for aChapter Lead Microsoft Dynamicsto drive the evolution of our CRM and customer engagement Microsoft platforms across all brands and markets.
In this role, you will lead a distributed and international team of specialists, ensuring the successful design, delivery, and continuous improvement of Microsoft Dynamics 365 solutions (Service, Marketing, Sales) and the broader Microsoft ecosystem.You will act as a technical and functional leader, bridging business strategy and digital execution, while accelerating innovation through the adoption of Microsoft's latest AI and data platforms.
L'esperienza richiesta ai candidati, così come le competenze e le qualifiche aggiuntive necessarie per questo lavoro, sono elencate di seguito.
Responsibilities
Lead, mentor, and develop a cross-functional, international chapter of Dynamics 365 analysts, developers, and specialists, fostering a culture of collaboration, continuous learning, and knowledge sharing
Drive the end-to-end architecture, design, and evolution of Dynamics 365 (Service, Marketing, Sales) solutions
Act as the primary subject matter expert for the entire D365 stack, providing architectural guidance, best practices, and governance across all product teams
Ensure alignment between business needs and digital capabilities
Oversee the full lifecycle of D365 initiatives
Establish and enforce development standards, DevOps practices, and application lifecycle management (ALM) processes to guarantee solution quality, security, and reliability
Contribute to the integration strategy with other enterprise platforms
Drive adoption of Microsoft AI stack including Copilot, Copilot Studio, Azure AI and Fabric, within D365
Collaborate closely with Product Owners, Business Analysts, Enterprise Architects, and business stakeholders




Manage relationships with external partners and vendors
Qualifications
Bachelor's or Master's degree in Computer Science, Engineering, or related field
5+ years of hands-on experience with Microsoft Dynamics 365 (Sales, Marketing, Service), including both functional process design and technical customization/development
3+ years of experience in a leadership or team management role, ideally leading international, distributed, and cross-functional teams
Strong functional and technical expertise
Knowledge of Dynamics 365, Power Platform, and integration patterns
Experience with enterprise integrations
Understanding of Agile methodologies, strong analytical and problem-solving skills
Willingness to travel up to 25%
Nice to Have
Demonstrated awareness and hands-on interest in the Microsoft AI stack: Copilot, Copilot Studio, Microsoft Fabric, Azure AI Foundry, and Generative AI applications in enterprise contexts
Microsoft certifications
Experience in multi-country and multi-brand enterprise environments
What We Offer
Opportunity to lead a strategic digital capability
Exposure to cutting-edge technologies
International and innovative environment
Direct impact on customer experience
The compensation package will be determined based on the candidate's experience, skills and the scope of the role, applying objective and gender-neutral criteria.
We believe that transparency and fairness are essential to building trust, fostering inclusion and ensuring equal opportunities for everyone.
As a reference, for such position we offer a salary ranging between ****** € and ****** €.
You will also be part of the Ariston Group short-term incentive program.
xysqume This position is covered by the CCNL Metalmeccanici Industria.
#J-*****-Ljbffr

📌 Chapter Lead Microsoft Dynamics (Milano)
🏢 Ariston Group
📍 Milano