We are committed to creating empowering, emotive, and everyday designs that allow our customers the means to express themselves authentically, in every occasion.

#COLOROUTSIDETHELINES

We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers.

Marni is looking for a Client Advisor to join its team's Boutique in Milan . This role is ideal for a client-focused professional with a strong background in luxury retail, who is passionate about delivering exceptional service and contributing to business performance.

Profile

Deliver a high standard of client service, ensuring an elevated and personalized in-store experience

Develop and maintain long-term relationships with clients, fostering loyalty and repeat business

Identify and maximize sales opportunities across all product categories

Apply effective selling techniques to anticipate and meet client needs

Capture and maintain accurate client data in CRM systemsProactively engage clients to strengthen relationships and drive retention

Support the execution of in-store events and client engagement activities

Contribute to the development of the store’s local client network

Execute sales transactions accurately, including payments, returns, refunds, remote sales, and tax-free procedures





Maintain high standards of visual merchandising and store presentation in line with company guidelines

Ensure compliance with company policies and operational procedures

Support stockroom activities, including receiving, transfers, inventory, and reporting

Partner effectively with the store management team to support business objectives

Contribute to a positive and collaborative team environment.

Job Requirements

Minimum 5 years of experience in retail; luxury experience preferred, with leather goods as a plus

Proven ability to achieve sales targets and build strong client relationships

Strong communication and interpersonal skills

Results-oriented with a client-centric approach

High attention to detail and organizational skills

Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM tools

Fluent in English; additional languages are an advantage.

What We Offer

CCNL Terziario Commercio

Salary range (gross annual): € 25.500 - € 30.000

Commissions

The recruitment process is also open to candidates belonging to protected categories as defined by Italian Law No. 68/1999.

#MRN

Creativity at Marni comes from differences. We nurture an inclusive environment where unique talents, cultures, and perspectives are recognized and encouraged to evolve together.

Privacy policy available here: https://apps.otb.net/hr-gdpr/

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📌 Client Advisor (Milano)
🏢 Altro
📍 Milano