ppThe Customer Service Representative acts as the primary point of contact for customers, ensuring excellent service throughout the order-to-delivery process.
/ppThis role is working specifically for BMP Tappi, a manufacturing site located in Milan and part of the Essentra Components group, specializing in the production of high-quality closures and caps plugs for automotive and manufacturing industries.
/ppOur manufacturing site is a key hub within our global operations, delivering innovative and sustainable solutions to customers worldwide.
/ppThe role is critical in coordinating with internal departments (Sales, Production, Logistics, and Planning) to guarantee timely and accurate order fulfillment within a fast-paced manufacturing environment.
/ph3Typical Accountabilities: /h3ulliManage the full order lifecycle, from order entry to delivery /liliAct as the main interface between customers and internal teams (Sales, Supply Chain, Production) /liliMonitor order status and proactively communicate updates, delays, or potential issues /liliEnsure accurate data entry and maintenance in ERP systems /liliCoordinate with production planning to align customer requirements with manufacturing schedules /liliHandle customer inquiries, complaints, and claims, ensuring timely resolution and high customer satisfaction /liliSupport the Sales Team in the preparation of the quotations /liliAnswer customer phone calls and make outbound calls to customers for questions on orders, account, etc.




/liliCommunicate clearly over the phone and via email and exemplify strong teamwork both internally externally /liliEnsure compliance with company policies, quality standards, and service level agreements /liliContribute to continuous improvement initiatives to enhance customer service processes /liliSupporting the Sustainability team by providing data and analysis related to materials, consumption, suppliers, and production processes /li /ulh3Required Skills Experience: /h3ulliPrevious experience in a customer service or related role /liliFluent Italian and English language skills - written and verbal /liliStrong customer orientation and problem-solving skills /liliExcellent communication and interpersonal abilities /liliProblem-solving skills /liliHigh attention to detail and accuracy /liliTeam player with strong cross-functional collaboration skills /liliBasic to mid-level math and analytical skills /liliProficient in Microsoft Office (Outlook, Excel, Outlook, Teams, and Word) /liliAbility to manage multiple priorities in a dynamic, deadline-driven environment /liliProactive mindset with a continuous improvement approach /liliExperience working for a manufacturer of industrial products /liliExperience in an international/multinational company /liliFamiliarity with ERP systems (e.g., SAP; Dynamics)



and order management processes /li /ulh3What we offer: /h3ulliDiscretionary annual premio /lili27 days annual leave plus bank holidays /liliAdditional day of annual leave for birthday /liliPaid day off for volunteering /liliEmployee assistance program /li /ulpEssentra is a global market leader in plastic injection moulded, vinyl dip moulded and metal components.
We have a history of over 65 years, producing essential components across a huge range of industries and applications.
/ppMaking it easier for our customers is our top priority.
That's why we operate internationally in 29 countries across 4 continents.
With every order, we offer a hassle-free experience through our 14 manufacturing facilities, 34 distribution centres and 40 sales and service locations.
/ppThe BMP site in Milan is a manufacturing and distribution facility and a key part of Essentra.
The location encompasses a high volume, product mix manufacturing, warehousing and distribution environment.
Health, safety and environmental sustainability are a core values that align to our business objectives.
/ppWe have over 45,000 standard parts and one of the world's most extensive product offerings, all available for immediate dispatch and fast delivery.
/ppOur product range features caps and plugs, wire and cable management, flange protection, knobs, handles and grips, access hardware, PCB and electronics hardware /ppOur Vision is to be "The world's leading responsible hassle-free supplier of essential industrial components" /p /p #J-*****-Ljbffr

📌 Customer Service Representative (Milano)
🏢 Essentra
📍 Milano