Job Purpose
Deliver and operate modern Digital Workplace infrastructure and endpoint services, ensuring a secure, scalable, and high‑performing user experience across MSC Cruises’ global offices and terminals.

Key Accountabilities

Manage and maintain the company Digital Workplace infrastructure

Design, implement, and operate Microsoft Endpoint Management solutions (Intune, SCCM) at global scale

Define and manage endpoint security and compliance policies (Intune compliance policies, configuration profiles, conditional access integration)

Enforce device security posture, including patching, encryption, and endpoint protection standards

Support and optimize Microsoft 365 services (Exchange Online, OneDrive, SharePoint, Teams) across multiple device types

Monitor system performance, proactively troubleshoot issues, and ensure service continuity

Contribute to the delivery of new office/terminal setups, including workplace and meeting room standardization

Develop and maintain technical documentation for infrastructure configurations, releases, patching, and compliance baselines

Collaborate with cross‑functional teams to identify and resolve issues impacting end‑user experience

Ensure compliance with corporate standards, security policies, and operational procedures

Contribute to continuous improvement initiatives and automation of Digital Workplace processes

Qualifications

5+ years of experience in IT Digital Workplace, or End‑User Computing environments

Experience in international or distributed IT environments supporting multiple offices and users





Fluency in English required; additional languages considered an advantage

Strong knowledge of Microsoft technologies: Active Directory, Azure AD (Entra ID), Intune, SCCM, Windows Server

Hands‑on experience with Intune configuration profiles, compliance policies, conditional access, and endpoint security controls

Experience with Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive) and endpoint management

Experience with cloud environments (Microsoft Azure) and modern workplace architectures

Knowledge of endpoint security practices (patch management, device hardening, encryption, antivirus/EDR)

Knowledge of virtualization solutions (VMware, Azure VDI) and endpoint provisioning

Experience with monitoring and troubleshooting tools (e.g., Zabbix, Dynatrace, PRTG)

Strong problem‑solving, analytical mindset, and ability to work under pressure

Visa Requirements
Right to work in Italy

Contract

Type of contract: Permanent

Hybrid working model: 2 days per week remotely

Applicable Collective Labour Agreement (CCNL): “Addetti agli uffici ed ai terminals delle società di navigazione che esercitano l’armamento privato” – sez. personale di terra

Gross annual salary (RAL): between €32,000 – 39,000 gross per year, paid over 14 monthly installments

Meal vouchers: worth €8 per on‑site working day

Benefits

Productivity award

Health insurance

Learning opportunities

Flexible working hours

Employee Assistance Programme

Discounts & partnerships within the MSC group

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📌 IT Digital Workplace Analyst (Napoli)
🏢 Altro
📍 Napoli