Villa Eden, one of the Leading Hotels of the World, is a boutique luxury retreat with just 25 exclusive suites, two award-winning restaurants, and a world-renowned Med Spa. To maintain our reputation for excellence and provide exceptional guest experiences, we are seeking a Front Office Manager to lead our front office team with professionalism, precision, and passion. Role Overview: As the Front Office Manager, you will be the face of Villa Eden, ensuring that every guest interaction reflects the highest standards of luxury and hospitality.

Responsibilities

- Oversee all front office operations, including reception, concierge, and guest services, ensuring smooth day-to-day functioning.
- Lead and motivate the front office team, providing training, performance feedback, and professional development opportunities.
- Ensure seamless guest experiences from check-in to check-out, addressing guest inquiries, requests, and concerns promptly and professionally.
- Manage reservations and room allocation, optimizing occupancy and revenue while maintaining guest satisfaction.
- Collaborate with other departments to ensure personalized and exceptional service for every guest.
- Handle VIP guest arrivals and special requests with discretion and attention to detail.
- Monitor and improve service standards, implementing best practices to exceed guest expectations.
- Manage front office budgets, schedules, and reports,



ensuring operational efficiency.
- Uphold the hotel s reputation by maintaining a high level of professionalism, confidentiality, and integrity.

Qualifications

- Experience: Proven experience as a Front Office Manager or Assistant Front Office Manager in a luxury hotel environment is essential.
- Experience with Leading Hotels of the World standards is a strong advantage.
- Languages: Fluency in English, Italian, and German is required; additional languages are a plus.
- Skills: Outstanding leadership and team management skills.
- Exceptional communication and interpersonal abilities.
- Strong problem-solving and decision-making capabilities.
- Proficiency in property management systems and office software.
- Personal Attributes: A guest-focused mindset with a passion for luxury hospitality.
- Polished, professional appearance and demeanor.
- Ability to stay calm and composed in high-pressure situations.

What We Offer

- The opportunity to lead a dynamic and dedicated team in one of Europe s most exclusive luxury retreats.
- A multicultural working environment with guests from around the world.
- Professional growth opportunities and training tailored to luxury hospitality standards.
- Competitive compensation and benefits, including discounts in selected shops in Merano and at our sister hotels.

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