OverviewSales & Service Specialist - Boutique Firenze - Cat.
Prot.
(Art. 1) at Hermès.
The Sales & Service Specialist will enhance customer satisfaction by managing After Sales and Client Services systems and initiatives, contributing to a seamless client experience in line with Hermès' standards of excellence.
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Main ResponsibilitiesManage daily After Sales operations and support the store with training and morning briefings.
Collaborate with the CX Manager and store teams to resolve client or product quality issues, manage complaints, special/personalized orders, reservations, remote sales, and more.
Coordinate with the stock team, cash desks, and logistics department.
Support the uniform dispatch process from data collection to delivery.
Provide regular updates on assigned tasks, ensuring timely follow-up and anticipating department needs.
Proactively identify client/department needs and propose alternative solutions.
Ensure compliance with company procedures and policies.
Profile / QualificationsThis position is open to candidates belonging to protected categories (Art 1. Law *******).
Bachelor's degree,



preferably in fashion or languages.
1–2 years of experience in a similar role or environment.
Fluent in Italian and English; French or other languages are a plus.
Proficient in Microsoft Excel and PowerPoint.
Strong organizational and reporting skills, with attention to detail and deadlines.
Hermès RequirementsAvailability, flexibility and dynamism to function in a high?pace environment.
Strong work ethic, positive attitude within the team and professionalism in services provided to the customer.
Team player mentality to build meaningful relationships and ability to work autonomously.
Analytical thinker and innovative problem?solver.
Determined to be part of a people centric retail project, with vocation for human values, passion and a strong aesthetic sense.
About HermèsHermès is a French, family?owned and independent house that employs thousands of people worldwide.
xysqume The company upholds a culture of craftsmanship and excellence across its business, with a global presence in numerous stores.
Seniority levelEntry level
Employment typeFull-time
Job functionSales and Business Development
Industries: Retail Luxury Goods and Jewelry
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📌 Sales & Service Specialist - Boutique Firenze - Cat. Prot. (Art. 1) (Monza)
🏢 Hermès
📍 Monza