At Ascom, we build technology that truly matters.
Our healthcare IT solutions are used in over12,000 hospitals worldwide, supporting critical workflows and handlinghundreds of millions of alerts every year.
This role sits close to the heart of our operations—where technology, healthcare, and real-world problem solving meet.
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Due tocontinued growthand increasing customer demand, we are expanding our team.
This is not a temporary backfill, but along-term investmentin delivery capacity and talent development.
The RoleAs aSecond Line Support Engineer, you will work on complex technical issues that go beyond basic helpdesk tasks.
You'll support hospital and healthcare customers, troubleshoot advanced incidents, and help ensure stable, secure systems in mission-critical environments.
This role is ideal for:
Young graduatesin biomedical, ICT, or software engineering
IT professionals withcustomer care / support experienceand solid technical foundations
Engineers who want to grow intohealthcare software and systems expertise
What You'll DoDiagnose and resolvecomplex technical issuesescalated from First Line Support or field engineers
Work hands-on withWindows Server environments, SQL databases, and system integrations
Analyze recurring issues and supportroot cause analysisand long-term fixes
Register, classify, and process incidents and service requests
Communicate clearly with customers,



providing updates and managing expectations
Support SLAs and participate in structuredon-call / weekend rotations
Take part in preventive maintenance activities to ensure system stability
This is asoftware-and system-focused role, not hardware-heavy.
What You Bring (Must-have)Education in ICT, software engineering, biomedical engineering, or similar (or equivalent experience)
Practical experience or strong knowledge of:
Customer support / helpdesk workflows
Understanding of data security principles
Ability to analyze problems and communicate clearly with both colleagues and customers
Nice to HaveExperience in hospital or healthcare environments
ITIL certification
Graduates with strong internships or hands-on lab experience
Interest in biomedical or clinical software systems
Why Join This TeamStable growth & long-term demand - roles support future delivery, not firefighting
Meaningful work - real impact on hospital operations and patient safety
Expert environment - learn from highly experienced colleagues in a centre-of-expertise setup
Clear development path - strong entry point into healthcare technology with progression
People-first leadership - hiring to protect team balance and sustainability
Flexible work model - hybrid setup supported
Diversity & Inclusion StatementAscom is an equal opportunity employer.
xysqume We welcome applications from all qualified individuals, regardless of background, and are committed to creating an inclusive environment where everyone is valued and has equal opportunities to succeed.
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📌 Second Line Support Engineer (Scandicci)
🏢 Ascom
📍 Scandicci