Coordinate emergency and containment actions further to customer claims, including activities of residents and sorting companies
Lead the problem-solving process following customer complaints, coordinating a cross-functional team
Issue claims to suppliers, in case of non-compliant components identified during incoming inspection, production, or by the customer
Analyse the consistency of 8 D reports received from suppliers and monitor supplier action plans
Skills Required Educational background in technical or scientific disciplines Familiarity with problem-solving methodologies (e.g., Ishikawa, 5 Whys, Root Cause Analysis) Strong skills in Microsoft Office tools (Excel, Word, Power Point) Leadership, persuasion,



and coordination skills Knowledge of ISO **** and IATF ***** standards Knowledge of VDA standards Knowledge of customer requirements related to claim management Knowledge of the SAP ERP system Familiarity with statistical concepts Ability to use measurement equipment Experience in the automotive industry Experience in non-conformities management Responsibilities Manage customers' and suppliers' claims, ensuring effective problem resolution for quality-related issues and compliance with customer-specific requirements #J-*****-Ljbffr

📌 Customer And Supplier Claims Specialist (Ancona)
🏢 ASK Industries
📍 Ancona