ppbApplication Engineering - /bBarlassina (MB), Italy /ppAs a bCustomer Success Specialist /b, you will act as a trusted advisor in the post-sales phase, supporting customers in design, process, and software-related topics ensuring timely and high-quality assistance while helping them maximize the value of our technologies and contributing to their satisfaction, retention, and long-term success.
/ph3Few examples of responsibilities /h3ulliAct as a key point of contact for customers in the post-sales phase, ensuring timely and effective support /liliSupport the resolution of technical issues related to applications, software, and manufacturing processes, coordinating with internal teams when needed /liliProvide consultative guidance on design workflows, processes, and software tools to drive effective adoption of Caracol's solutions /liliCollect and structure customer feedback, identifying recurring issues and opportunities for improvement /liliMonitor customer activity and engagement, contributing to a proactive and structured post-sales follow-up /li /ulh3Ideal Background /h3ulliDegree in Mechanical Engineering,



Industrial Engineering or a related field /lili2–4 years of experience in roles such as Application Engineer, Design Engineer, Customer Success, or Technical Support within industrial or manufacturing environments /liliSolid experience in industrial contexts; exposure to Additive Manufacturing is a plus /liliExperience in 3D modelling, with knowledge of Rhinoceros as a plus /liliGood understanding of design processes, software tools, and manufacturing workflows /liliStrong interpersonal and communication skills, with a customer-oriented mindset /liliFluency in English and Italian is mandatory /li /ulh3Other requirements /h3ulliAvailability to travel occasionally to customer sites /li /ulh3What we offer /h3ulliFlexible working hours and smartworking /liliOpportunity for career advancement /liliFriendly, international and innovative work environment /liliContinuous learning and development opportunities /li /ulpCaracol is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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📌 Customer Success Specialist (Monza)
🏢 Caracol-am.com
📍 Monza