Your Role
Are you a passionate ELT professional ready to take the next step in your career? We’re looking for a driven and dynamic Service Manager to lead our educational team and ensure students receive an outstanding learning experience from start to finish.
In this key leadership role, you will be responsible for the academic success, satisfaction, and engagement of our students, while managing and motivating a high-performing service team.
What You’ll Do
As Service Manager, you will:
Recruit, train, and develop a team of teachers and didactic staff
Deliver and uphold academic quality by implementing and maintaining Standard Operating Procedures
Teach classes in line with the Wall Street English Method
Drive internal revenue growth through high-quality service and student retention
Oversee the daily operations of the service department to ensure a seamless learning journey
Who You Are
Native-level or bilingual English speaker
University degree holder
CELTA or equivalent ELT certification
2+ years of teaching experience (WSE experience a plus)
Excellent command of Italian (spoken and written)
Experience in team management; a background in sales or customer service is also considered an asset
What We Offer
Full-time contract
A comprehensive training program at onboarding and throughout your career
The opportunity to make a meaningful impact on students’ success
A dynamic, international work environment with a collaborative team culture
Seniority level
Director
Employment type
Full-time
Job function
Education and Training
Industries
Education Administration Programs
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📌 Director of Studies (Milano)
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