International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world.

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardise processes and drive innovation!

TASKS

analyze existing processes within Customer Care Management

identify areas for improvement based on customer needs

standardize processes and systems internationally

design and introduce new processes and systems

prepare, interpret, and present analytical results with impact evaluations (e.g., customer benefits, cost savings)

coordinate priorities for process changes and optimization initiatives

document processes and create relevant test cases

Requisiti
EXPERIENCE & SKILLS

solid experience with process management and optimization methodologies

familiarity with customer service operations

ability to use KPIs for process analysis

previous experience in process documentation





strong analytical and technical mindset

team-oriented with excellent conceptual and problem-solving skills

enjoy working in intercultural teams

comfortable in fast-paced, dynamic environments

ENVIRONMENT
As a key player in our international CCM matrix organization, you will:

work in an international matrix organization collaborating closely with colleagues

help shape the international CCM with the responsibility to improve the customer journey, balancing costs and impact on customers

WHY JOIN US?

Have a passion for Customer Service

Be part of a major transformation journey and influence change from the inside

Enjoy flat hierarchies, an open culture, and an international work environment

At bonprix, we stay ahead by thinking differently. We value agile minds who turn a "can't do" into a "can do".

Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution!

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📌 PROCESS COORDINATOR CUSTOMER CARE MANAGEMENT | posizione internazionale [sede Italiana: Valdeng[...] (Biella)
🏢 Biotecnologie - Farmacia - Chimica
📍 Biella