Italy Customer Operation Internship | Milan | 6 months | Start date: September/October 2026

Amplifon is looking for a talented person to join the Italy Customer Operation Team at its headquarters in Milan. The role involves working closely with the marketing department to gain a comprehensive understanding of customer and seller needs, and contributing to the implementation of customer‑operations strategy to continuously improve investment efficiency.

Responsibilities

- Manage and coordinate customer care channels and shop tickets.
- Track and monitor contact centre quality.
- Track and monitor performance results across different contact points (TV, Digital, CRM).
- Deliver business and customer care campaigns and liaise with external and internal stakeholders.

Qualifications

- Degree in Economics, Management, Marketing, or a related field.
- Good command of Microsoft Office (Power Point & Excel).
- Fluent in English and Italian.




- Energetic, flexible, committed, and positive.
- Passionate about business performance/marketing/analytics and a fast learner.

Benefits

- 6‑month internship at our Global Headquarters in Vezza d’Oglio 7.
- €1,000 monthly reimbursement and daily meal vouchers (€8 ticket restaurants).
- Full‑time experience: Monday to Friday, 9am to 6pm (light flexibility may be agreed).
- Smartworking: 6 days per month remote work available.
- Full access to learning platforms to develop skills through personalized content.

Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We encourage applications from all genders, corners of the world, and individual backgrounds.

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📌 Italy Customer Operation Internship (Milano)
🏢 Amplifon
📍 Milano