Date: Jul 9, 2026

Location: Rome, IT Italy

Department: Front Office

Mission

Anantara Palazzo Naiadi Rome Hotel is looking for a highly capable and service-driven Front Office Supervisor to join its Front of House leadership team.

Located in Piazza della Repubblica, the hotel is one of Rome’s leading luxury addresses, with 232 rooms and suites, a rooftop terrace and pool, and a guest experience shaped by the standards of Anantara Hotels & Resorts.

Reporting directly to the Front of House Manager, this is an ideal opportunity for a hospitality professional who is ready to take full control of the daily Front Office operation, lead from the floor, support and develop the team, and ensure a smooth, confident and polished guest journey at every stage.

Responsibilities

- Supervise daily Front Office operations
- Support and coordinate the Reception team during daily activities
- Ensure high standards of guest service and satisfaction
- Handle guest requests and operational challenges with professionalism and empathy
- Collaborate closely with Housekeeping, Concierge and operational departments
- Ensure compliance with luxury hospitality procedures and standards
- Assist the Front Office Manager with departmental operations

Qualifications

- Supervise and lead the daily operation of the Front Office
- Ensure smooth handling of arrivals, departures, room allocations, guest preferences and billing procedures
- Act as the main operational reference point for the department on a day-to-day basis
- Maintain excellent service standards and a strong guest-focused culture across all shifts
- Handle guest enquiries, complaints and service recovery with professionalism and confidence
- Support, coach and develop the Front Office team to ensure consistency and performance




- Coordinate closely with Housekeeping, Concierge, Guest Relations, Butlers and other operational departments
- Oversee shift organisation, team presence, and operational follow-up
- Ensure compliance with procedures, standards, reporting and system accuracy
- Step into a broader departmental leadership role whenever required by the operation
- Previous experience in a supervisory or managerial Front Office role within a luxury hotel
- Strong operational knowledge of Front Office procedures and guest service standards
- Confidence in leading a team and managing the department on a daily basis
- A hands‑on approach, strong organisational skills and excellent attention to detail
- Ability to remain calm and effective in a fast‑paced luxury environment
- Excellent communication and interpersonal skills
- Fluency in English and Italian; additional languages are an advantage

Benefits

- Worldwide experience – diversity of 150 different nationalities
- Career development opportunities full of national and international challenges
- Wide range of training programmes to enhance your skills
- Wellbeing initiatives, including flexible working conditions
- Team member recognition programmes, including Memorable Dates
- Ability to make a difference through our sustainability programme and volunteering initiatives
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme
- Salary starting from €27K gross per year

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

#J-18808-Ljbffr

📌 Front Office Supervisor - Anantara Palazzo Naiadi Rome Hotel (Roma)
🏢 Hesperia group
📍 Roma