Junior Customer Care Representative at satispay. About the role Satispay is on a mission to create a holistic financial platform that streamlines payment processes and daily financial management for over 6 million users. We are seeking a passionate Junior Customer Care Representative who will play a crucial role in delivering compassionate support to our users. This position is vital in ensuring that our customers enjoy a seamless experience with our services, helping to foster loyalty and satisfaction.

Key facts

Location: Milan, Italy Engagement: Full-time Compensation: Starting from €28,000 gross annually Team: Operations

What you'll do

- Handle customer inquiries through various channels, including email and ticketing systems, ensuring accurate categorization of issues for efficient resolution.
- Implement established workflows and adhere to standard operating procedures to effectively address user concerns.
- Provide assistance across multiple platforms, including social media, direct messaging, and both inbound and outbound phone calls.
- Collaborate closely with your team lead and the quality assurance department to manage escalated cases and uphold high service standards.
- Participate in a comprehensive 17-day onboarding training program designed to equip you with the necessary skills and knowledge.
- Engage in continuous learning through mentorship with a designated buddy, ensuring ongoing professional development.
- Document customer interactions and resolutions in the ticketing system to maintain accurate records and facilitate future reference.




- Contribute to team meetings by sharing insights and feedback to enhance service delivery and operational efficiency.

Requirements

- Demonstrated ability to maintain composure and adaptability in a dynamic work environment where processes may change rapidly.
- A strong sense of empathy and a commitment to efficiently resolving user issues while providing a positive experience.
- A growth-oriented mindset, open to receiving and implementing constructive feedback for personal and professional improvement.
- A positive demeanor and a collaborative spirit that fosters teamwork and enhances group dynamics.
- Excellent communication skills, both written and verbal, to effectively engage with customers and team members.
- Basic proficiency in using digital tools and platforms for customer support.

Nice to have

- Previous experience with customer support software, such as Zendesk, or familiarity with managing digital communications in a customer service context.
- Knowledge of financial services or payment systems, which could enhance the understanding of customer inquiries.
- Fluency in additional languages, which would be beneficial in serving a diverse customer base.





Skills & tools

- Proficiency in Zendesk or similar ticketing systems for managing customer inquiries.
- Strong customer communication management skills to ensure clarity and satisfaction in interactions.
- Ability to execute standard operating procedures effectively to maintain consistency in service delivery.

Practical notes

- Our work model is hybrid, requiring employees to be in the office three days a week: specifically on Tuesday, Thursday, and one additional day of your choice.
- We offer a range of benefits, including private health insurance for you and your family, access to psychological support through Serenis, and participation in mental health workshops.
- Financial incentives include a stock option plan, meal vouchers, and assistance with relocation for international candidates.
- We are committed to your professional growth, offering opportunities for internal mobility, language courses through Preply, and various development programs.
- Our policy includes unlimited paid time off, flexible working hours, and enhanced parental leave, which includes additional time off for child-related illnesses.

Join us at Satispay and become a part of a dynamic team dedicated to transforming the financial landscape for millions of users. Your role as a Junior Customer Care Representative will be pivotal in ensuring that our customers receive the support they need, contributing to their overall satisfaction and loyalty to our platform.

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📌 Junior Customer Care Representative (Italia)
🏢 Satispay
📍 Italia