**Job Purpose** **Job duties (Responsibilities and Accountabilities)**: - Prioritize production / business critical issues and escalate issue(s) to the appropriate global technical staff.
- Work closely with 3rd party software providers.
- Ensure that support requests are resolved in an appropriate timescale.
- Provide accurate and timely updates of tickets in the company tracking system.
- Support with systems testing on both new systems and modifications to current systems.
- Assist with ensuring that sufficient help documentation is available for end users.
- Provide support on all software related issues across a full suite of devices.
- Carryout 'out of hours I.T support' in line with department rotation.
- Adhere to Progress Rail standards, policies, procedures, and backup related tasks.
- Install, configure, and support Microsoft operating systems and environments.
- New desktop procurement, set up, configuration and installation.




- Actively involved in problem resolution, follow-up, testing, workarounds, and equipment. suggestions
- Other duties as assigned. **Experience and Qualifications**
- Previous experience in the role
- Excellent verbal and written communication skills
- Good problem-solving abilities
- Fluent English (Written and Verbal)
- Excellent windows operating system knowledge
- Patching, testing and experience with CAT5/6 Possibilità di smartworking (ibrido) dopo un primo periodo di prova, si valutano profili junior e/o con qualche anno di esperienza; è preferibile un titolo di studio (diploma/laurea) in linea con quanto ricercato. (contratto e RAL da valutare in base all'esperienza) Settore: Industria metalmeccanica Ruolo: IT/Technology Tipo di occupazione: Lavoro temporaneo a scopo assunzione

📌 IT Support Analyst (Serravalle Pistoiese)
🏢 Ali Spa -
📍 Serravalle Pistoiese