Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer.

Barry

Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values and of course loving chocolate. The position will operate within the gourmet artisan channel, with responsibility for developing and commercially supporting B2B customers through a highly technical and consultative approach. The position acts as a key interface between the Commercial, R&D;, and end customer functions, providing application support on raw materials, semi-finished products, and solutions for pastry, bakery, and semi-industrial/industrial production environments.

It is responsible for managing and developing, through the existing B2B network, customers such as end users, artisanal laboratories, bakery chains, and food manufacturers, supporting the sales team during visits, demonstrations, and application trials.

The ideal candidate has strong expertise in pastry, chocolate, and bakery processes, combined with a solid understanding of semi-industrial production lines, including mixing, dosing, tempering, baking, cooling, and packaging processes. The role supports recipe optimization and production performance improvement, participates in industrial trials, and contributes to the development of new applications in collaboration with R&D; and Marketing. The position also delivers technical training sessions, workshops, and product presentations, while participating in trade fairs and industry events.

The region under scope are: Valle d’Aosta-Lombardia-Liguria-Piemonte The profile is completed by a strong commercial mindset, excellent interpersonal and communication skills, a problem-solving attitude, a hands-on approach, willingness to travel, and fluency in English.



MAIN RESPONSIBILITIES & SCOPE Develop and manage B2B customers within the gourmet artisan channel (end users, artisan labs, bakery chains, food manufacturers), leveraging the existing network.

Provide technical and application support on cocoa, chocolate, pastry and bakery ingredients, including troubleshooting, recipe optimization and process improvement.

Act as a bridge between Chocolate Academy, Commercial, R&D; and Marketing, supporting product development, industrial trials and solution customization.

Support sales activities through customer visits, technical presentations, demos and hands-on application trials, including semi-industrial and industrial scale-up processes.

Deliver technical training, workshops and product presentations, and represent the company at trade fairs and events. Scope:

The position is a filed-based role and reports directly to Sales Director D&A; EDUCATION, LANGUAGE, SKILLS & QUALIFICATIONS Professional background in pastry, bakery, or chocolate production with strong technical expertise

Italian native speaking

Fluent English (mandatory)

Additional languages are a plus, especially for international interaction

Strong knowledge of pastry, bakery, and chocolate/cocoa applications

Understanding of industrial and semi-industrial production processes

Experience with ingredient functionality, recipe formulation, and process optimization

Ability to support scale-up from lab to production

Hands-on, problem-solving approach

Ability to work cross-functionally with Sales, R&D;, and Marketing

Strong organizational skills and autonomy

Willingness to travel Section 2 - CANDIDATE PROFILE The candidate must be based in one region in scope.

The ideal candidate for this role must have: ESSENTIAL EXPERIENCE & KNOWLEDGE / TECHNICAL OR FUNCTIONAL COMPETENCIES Proven experience in pastry, bakery,



chocolate or cocoa-based ingredient applications within B2B food industry

Solid understanding of industrial and semi-industrial production processes (mixing, dosing, tempering, baking, cooling, packaging)

Experience in technical customer support, application development or technical sales in food ingredients sector

Strong ability in recipe formulation, product adaptation and process optimization

Knowledge of ingredient functionality (fats, cocoa systems, emulsifiers, stabilizers, bakery systems)

Experience in managing customer trials, scale-up processes and troubleshooting in production environments

Ability to translate technical features into commercial value for different customer segments LEADERSHIP COMPETENCIES & PERSONAL STYLE Strong influencing and stakeholder management skills

Customer-centric and solution-oriented mindset

Proactive, hands-on and entrepreneurial approach

Ability to work autonomously while aligning with cross-functional teams

Strong communication and presentation skills across technical and commercial audiences

Resilient, adaptable and comfortable in dynamic, international environments

Team player with a collaborative mindset across Sales, R&D; and Marketing ADDITIONAL COMMENTS / CONTEXT OF THE ROLE Key field-based role within a growing gourmet artisan and semi-industrial hybrid channel

Strong focus on technical consultancy combined with commercial development

Role is central to innovation, application development and customer-driven product improvement

High exposure to both artisanal craftsmanship and food manufacturing environments KEY STAKEHOLDERS - JOB PROFILE DEFINITION & CANDIDATE SELECTION Callebaut Chocolate Academy

Sales & Commercial Teams

R&D; / Product Development Teams

Marketing Customers: artisanal labs, bakery chains, semi-industrial food manufacturers, distributors, end-users

Production and Quality teams at customer side during trials and scale-up phases

Technical Service and Application Centers within the organization

External partners and distributors within assigned markets

📌 Technical Sales Advisor Norh West (Milano)
🏢 Barry Callebaut
📍 Milano