About Cellebrite Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite’s AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyse and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organisations, intelligence agencies and businesses rely on Cellebrite’s solutions—available via cloud, on‑premises and hybrid deployments—to close cases faster and safeguard communities.

Learn more at www.cellebrite.com or https://investors.cellebrite.com/investors. What is your mission? Cellebrite is seeking an experienced Technical Support Engineer based in Italy, with a strong technical background and hands-on experience, to support customers and sales activities across the EMEA region.

This role requires full ownership of customer technical issues from initial investigation through to resolution. The position involves hands-on troubleshooting, direct customer engagement, and on-site support when required.

Key Responsibilities Provide Level 2 technical support via phone, email, chat, video sessions, and on-site visits

Own and manage customer issues end to end, from diagnosis through to resolution and closure

Support customers across Italy and EMEA, including on-site engagements when required

Troubleshoot complex issues across servers, storage, networking, cloud, and application layers

Document and manage cases using CRM/ticketing systems





Communicate effectively with customers and partners throughout the support lifecycle

Collaborate with internal teams, including Sales and Engineering, to resolve issues

Meet defined SLAs and KPIs while maintaining strong customer satisfaction

Contribute to continuous improvement of support processes and knowledge sharing

Work flexibly in line with business needs Requirements Strong hands-on experience with Windows and Linux server environments

Experience troubleshooting across application, OS, and infrastructure layers

Knowledge of iOS and Android ecosystems

Experience with CRM/ticketing systems

Strong problem-solving skills with full ownership of technical issues

Excellent communication and customer-facing skills

Ability to work independently in a fast-paced, customer-driven environment

Fluent Italian and English (written and spoken)

Additional European languages are a plus Desirable / Nice to Have Understanding of SQL, Python, APIs, or data structures (e.g. hex-based data)

Background in digital forensics or relevant certifications

Experience with Cellebrite or similar forensic tools

Familiarity with law enforcement or forensic environments Additional Information Must be eligible for, or able to obtain, Security Check (SC) clearance

Hybrid working model in Italy

Regular travel required across Italy and the wider EMEA region Equal Opportunity Statement Cellebrite is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

📌 Technical Customer Support Engineer - Italy (Roma)
🏢 cellebrite
📍 Roma