Location: EU (Remote / Italy Regional Focus)

Company: Webmentix GmbH

Employment Type: Full-time (6-month project / Contract-to-Permanent option)

Start Date: Immediate / ASAP PLEASE ONLY APPLY IF YOU ARE FLUENT IN ITALIAN AND HAVE WORK AUTHORIZATION TO WORK IN THE EU. About the Role

Webmentix GmbH is seeking a dynamic and experienced Client Delivery Manager (CDM) to oversee our SAP managed services, cloud operations, and digital transformation initiatives in the Italian market. In this key customer-facing role, you will act as the vital bridge between our global clients, technical delivery teams, architects, and operations units.

You will be accountable for managing customer expectations, driving service performance, handling governance, and ensuring exceptional business outcomes from transition and migration phases through steady-state operations. Key Responsibilities

Customer Relationship Management: Serve as the primary point of contact for Italian enterprise clients, building strong executive-level relationships and driving high customer satisfaction (CSAT).

Service Delivery Governance: Ensure all SLAs, KPIs, and contractual commitments are strictly met while monitoring operational metrics and service quality.

SAP & Cloud Delivery Oversight: Coordinate delivery teams across SAP solutions, managed services, cloud migrations, RISE with SAP, and SAP S/4HANA initiatives.

Risk & Escalation Management: Coordinate cross-functional teams to quickly resolve service issues, mitigate operational risks, and manage escalations.

Commercial Alignment:



Track delivery execution and scope changes while supporting account growth through value realization and ongoing client alignment.

Continuous Improvement: Lead distributed virtual teams to drive operational excellence, process automation, and best-practice adoption.

Required Skills and Experience

Primary Skills

Language: Professional fluency in Italian (mandatory) alongside strong English communication skills.

Domain Expertise: 5+ years of proven experience in IT Service Delivery, SAP Managed Services, Cloud Operations, or Customer Success Management.

SAP & Cloud Knowledge: Strong familiarity with SAP environments, SAP BASIS architectures, S/4HANA migration approaches, and hyperscalers (Azure, AWS, or GCP).

Service Frameworks: Deep practical knowledge of IT Service Management (ITIL) principles and project management methodologies.

Secondary Skills

Stakeholder Management: Exceptional executive-presence, conflict-resolution, and cross-functional leadership abilities.

Problem-Solving: Structured decision-making skills under high-pressure enterprise environments.

Experience & Qualification Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.

ITIL Foundation/Expert certifications are strongly preferred.

PMP, PRINCE2, Agile, Scrum, or official SAP certifications are an added advantage. Eligibility & Work Model

Work Model: Remote (EU-based with alignment to Italian operational hours).

Work Authorization: Valid, unrestricted legal right to work within the European Union.

Notice Period: Immediate availability or short notice preferred. To Apply

Apply via LinkedIn or contact [email protected] for a confidential discussion.

📌 SAP Client Delivery Manager Italian (Roma)
🏢 Webmentix Technologies
📍 Roma